Retail Clerk Lead

Wcapdd; Hot Springs (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading organization in Arkansas is seeking a Retail Clerk Lead for its thrift store, vital for funding its Clinical Day Treatment Program. This role involves overseeing store operations, employee management, customer assistance, and ensuring compliance with established procedures. The ideal candidate will have substantial retail experience and supervisory capabilities, contributing positively to a supportive team environment.

Qualifications

• 3–5 years experience in retail, 2 years in supervisory role.
• Ability to work with diverse personalities positively.
• Ability to meet attendance requirements.

Responsibilities

• Supervise daily operations and oversee store employees.
• Assist in training store staff on customer relations.
• Manage cash register, deposits, and ensure compliance with policies.

Skills

Leadership

Customer service

Mathematical computations

Communication

Education

High School Diploma or equivalent

Job description

Job Description of Retail Clerk Lead:

The Thrift Store is a key component for the financial support of our Clinical Day Treatment Program. The Retail Clerk Lead position is a highly responsible role assisting the store manager and providing oversight on all matters pertaining to the thrift store. The Retail Clerk Lead assists in the supervision and participates in the day-to-day operations of the store, ensuring compliance with established policies and procedures. May assist in recruiting, training, disciplinary actions, performance evaluations, and supervision of all store employees. Ensures the accountability and security of cashier funds. Maintains the neatness and attractiveness of store merchandise and ensures that displays remain well-stocked. Assists customers in locating items and prices and explains store policy. Assists employees in resolving routine problems and performing special assignments. Assists in training employees in proper methods and procedures. Supervises and participates in cashier activities. Assists in preparing daily sales reports and bank deposits. Assists with the unloading of incoming donations. Ensures that items are properly priced, sorted, stocked, and/or discarded. Prepares and maintains files and various store reports, records, forms, and other similar documents. Handles sensitive and confidential information.MUST BE AVAILABLE TO WORK ON SATURDAY

Minimum Qualifications of Retail Clerk Lead:

• High School Diploma or equivalent

• 3–5 years progressively responsible experience working in a retail store environment with at least 2 years’ experience in a supervisory capacity, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

• Ability to successfully work with a variety of personalities and people in a positive manner

• Ability to meet attendance requirements

• Ability to read, write, and communicate in the English language

• Ability to perform mathematical computations

Physical Demands:
Limited physical effort required associated with sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling 75% to 100% of the work time and carrying light objects (up to 50 lbs.) 75–100% of work time. Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting.

Duties and Responsibilities of Retail Clerk Lead:

• Provide effective leadership and supervision to store employees. Responsible for arriving at the store early while monitoring work schedules.

• Foster a positive and collaborative work environment.

• Assist in maintaining employee personnel files.

• Oversee store employees and clients by directing and instructing them in their daily duties. Report to their case managers at the main office should any problem arise. Conduct time studies, and review goals periodically as needed with written reports sent to the main office.

• Address customer concerns or inquiries promptly and professionally.

• Answer the phone and schedule pick-ups of donations from the public, as well as orders for rags from customers (painters, contractors, etc.). Coordinate the truck driver’s schedule with pick-ups and other errands.

• Assist with training and monitoring clerks and clients on proper customer relations and courtesy when working with the public.

• Unload, sort, price, hang, or display donations from the public each day to keep the store stocked for customer purchases. Lift up to 50 lbs.

• Assist with financial management. Follow procedures in place to balance the cash register, and make deposits at the bank to be picked up and taken to the main office the next day, including opening and closing duties.

• Comply with HIPAA privacy regulations regarding confidential and sensitive Client, Employee, and AUI financial information.

• Other duties as assigned

• Initially working through a temp agency

About the West Central Arkansas Workforce Development Area

The West Central Arkansas Workforce Development Centers specialize in recruiting and placing skilled professionals in a variety of industries on behalf of employers in Central Arkansas. We help people find jobs and provide workforce solutions to businesses.

WCAPDD/Arkansas Workforce Center is an “equal opportunity employer/program,” and “auxiliary aids and services are available upon request to individuals with disabilities.” Arkansas Relay Service: 1-800-285-1121 (Voice) 1-800-285-1131 (TDD) or TDD 711.