Retail Cleaning & Customer Experience Associate

Winners Merchants International, L.P.; Wilmington (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision

HSA

Paid parental leave

Life insurance

Job summary

TJX Companies’ Homesense store in Wilmington is seeking a retail associate to help deliver a highly satisfying customer experience while maintaining a clean, organized store environment.

You will engage customers, promote programs, and support daily operations across the sales floor, fitting into multiple areas as needed. The role emphasizes teamwork, integrity, and safety, with competitive pay and benefits.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Detail oriented

Flexible schedule

Retail experience

Job description

TJX Companies’ Homesense store in Wilmington is seeking a retail associate to help deliver a highly satisfying customer experience while maintaining a clean, organized store environment.

You will engage customers, promote programs, and support daily operations across the sales floor, fitting into multiple areas as needed. The role emphasizes teamwork, integrity, and safety, with competitive pay and benefits.