Retail Cleaning & Customer Experience Associate

The TJX Companies, Inc.; Houston (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

Marshalls, part of The TJX Companies family, seeks team members to deliver a high-quality customer experience. You will engage with customers, maintain a clean store, and support merchandising and loss-prevention standards. The role may cross-train across store areas to meet business needs.

Ideal candidates have strong customer service skills, good communication, and the ability to work a flexible schedule. Retail experience is preferred and teamwork is essential.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising and follows procedures and standards.
• Prepares merchandise for the sales floor following company procedures.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and recovery standards for the sales floor and store.
• Provides and accepts recognition and constructive feedback.
• Adheres to labor laws, policies and procedures.
• Supports and participates in shrink reduction goals and safety programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Teamwork

Lifting ability

Job description

Marshalls, part of The TJX Companies family, seeks team members to deliver a high-quality customer experience. You will engage with customers, maintain a clean store, and support merchandising and loss-prevention standards. The role may cross-train across store areas to meet business needs.

Ideal candidates have strong customer service skills, good communication, and the ability to work a flexible schedule. Retail experience is preferred and teamwork is essential.