Retail Catalog Optimization Specialist

vitalsource; United States; Remote; USD 76,000 - 82,000; Full time

Benefits offered by this job

Culture

Competitive salary

Benefits package

401K matching

Parental leave

Tuition reimbursement

Flexible schedule

Remote-friendly

Casual dress

Job summary

VitalSource is hiring a Retail Catalog Optimization Specialist to contribute to our Customer Success team. This role focuses on catalog health, metadata, and partner content, driving visibility and seamless retail experiences.

You will monitor catalog integrity, optimize metadata for search and discoverability, and coordinate with publishers and internal teams to secure rights and content. Strong analytical skills and comfort with AI tooling are preferred as we scale our catalog operations.

Qualifications

• 2–4 years of experience in catalog operations, ecommerce, publishing, or related field.
• Experience with metadata, ecommerce catalogs, publishing systems, or retail product data.
• Proficiency with spreadsheets, dashboards, and reporting tools (Looker).
• Excellent written communication for external partner outreach.
• Ability to balance operational execution with process improvement and proactive problem-solving.
• Demonstrates curiosity and willingness to apply AI tooling; learning current tooling preferred.
• BA/BS in Marketing, Communications, or related field, or equivalent experience.

Responsibilities

• Monitor catalog health and identify gaps in availability, rights, pricing, metadata, or content files.
• Develop dashboards and workflows to track products entering and exiting catalogs; surface issues impacting visibility, availability, or customer experience.
• Identify and resolve metadata issues affecting product discoverability, feed delivery, and search placement across Google and retail partners.
• Optimize metadata to improve onsite search and SEO performance, exercising independent judgment on approach and prioritization.
• Coordinate with publishers, providers, and internal teams to secure required rights, pricing, or content needed to fulfill retail demand.
• Draft and send targeted outreach to publishers and partners regarding catalog gaps, metadata corrections, and content needs.
• Partner with Product, Sales, and Customer Success to improve catalog quality and operational efficiency.
• Develop scalable cataloging standards, monitoring processes, and metadata best practices.
• Build deep familiarity with how data and inventory flow through the product landscape.
• Research competitive pricing to ensure products are positioned effectively in local markets; identify coverage gaps and new opportunities.
• Track market trends and surface emerging insights and competitive intelligence to the organization.
• Analyze catalog data to identify and quantify sales opportunities, including patterns that indicate cross-sell or upsell potential.

Job description

VitalSource® is hiring a Retail Catalog Optimization Specialist to contribute to our Customer Success team.

VitalSource is a mission-driven company delivering affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

Catalog Monitoring & Integrity

• Monitor retail demand signals and catalog health to identify gaps in availability, rights, pricing, metadata, or content files
• Develop and maintain dashboards and workflows to track products entering and exiting retail catalogs; surface issues impacting visibility, availability, or customer experience

Metadata & Discoverability

• Identify and resolve metadata issues affecting product discoverability, feed delivery, and search placement across Google and retail partners
• Optimize metadata to improve onsite search and SEO performance, exercising independent judgment on approach and prioritization

Partner Outreach & Content Acquisition

• Coordinate with publishers, providers, and internal teams to secure required rights, pricing, or content needed to fulfill retail demand
• Draft and send targeted outreach to publishers and partners regarding catalog gaps, metadata corrections, and content needs

Cross-Functional Collaboration

• Partner with Product, Sales, and Customer Success to improve catalog quality and operational efficiency
• Develop scalable cataloging standards, monitoring processes, and metadata best practices
• Build deep familiarity with how data and inventory flow through the product landscape

Market & Commercial Analysis

• Research competitive pricing to ensure products are positioned effectively in local markets; identify coverage gaps and new opportunities
• Track market trends and surface emerging insights and competitive intelligence to the organization
• Analyze catalog data to identify and quantify sales opportunities, including patterns that indicate cross-sell or upsell potential

Required Qualifications:

• 2–4 years of experience in catalog operations, ecommerce, publishing, or a related field
• Experience working with metadata, ecommerce catalogs, publishing systems, or retail product data
• Proficiency with spreadsheets, dashboards, and reporting tools (e.g., Looker)
• Strong attention to detail; able to identify patterns and inconsistencies across large datasets
• Excellent written communication skills, especially for external partner outreach
• Ability to balance operational execution with process improvement and proactive problem-solving
• Demonstrates curiosity and willingness to apply AI tooling as appropriate for the role; a demonstrated ability to learn and grow with current tooling is strongly preferred
• BA/BS in Marketing, Communications, or a related field, or equivalent experience

Preferred Skills:

• Working knowledge of SEO and SEO tools
• Working knowledge of Claude or other AI tools
• Familiarity with ONIX, publishing metadata, retail feeds, or digital content ecosystems
• Salesforce experience
• Background in higher education or edtech

Salary Range: 76,000-82,000

What We Offer:

• Culture: Collaborative, Inclusive, and Mission-driven
• More in your pocket: Competitive base salary and a strong variable component
• We take care of all aspects of our people: Generous, well-rounded benefits such asMedical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
• Retirement: 401K matchup to 5%
• We support our families: 12 weeks of paid parental leave
• Continued education: Use our tuition reimbursement program
• The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
• Flexibility: flexible work schedules and remote capabilities (by team) -feel free to skip the commute and hit your deadlines from home
• Casual Dress::be as comfortable at work as you are in your own living room
• Wellness::lots of opportunities for fitness challenges and rewards

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally—and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish