Retail Cashier: Customer Service & Sales Pro

JCPenney; Hurst (TX); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical benefits

Life insurance

Paid time off

401(k) with match

Employee discount

Job summary

JCPenney in Texas is seeking a cashier responsible for customer service and sales excellence at checkout, including returns and loyalty programs. You will support omnichannel efforts, assist with general operations, and help maintain pickup and inventory accuracy.

The role emphasizes shrink and safety compliance, strong communication, and teamwork. You will greet customers, resolve issues, and contribute to a positive shopping experience while delivering efficient, friendly service.

Qualifications

• Solves problems and makes smart decisions that drive sales, profit, or customer service; executes work efficiently and effectively; inspires strong performance in yourself and others.
• Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for your actions and outcomes.
• Proactively finds ways to improve the customer experience; shows confidence and courage to do what’s right; takes action with energy and urgency.
• Results – Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.

Responsibilities

• Customer Service & Sales – Greets and assists customers while providing excellent service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastically engages customers while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
• Checkout Standards – Completes checkout processes including returns and re‑ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising impulse fixtures and replenishment. Proactively calls for assistance when additional help is needed. Utilizes Point of Sale on Mobile Warrior device to support line management.
• General Operations – Assists with omnichannel efforts as needed. Assists with recovery, put‑backs and fitting‑room maintenance as needed. Participates in annual inventory processes.
• Performance Standards – Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Job description

JCPenney in Texas is seeking a cashier responsible for customer service and sales excellence at checkout, including returns and loyalty programs. You will support omnichannel efforts, assist with general operations, and help maintain pickup and inventory accuracy.

The role emphasizes shrink and safety compliance, strong communication, and teamwork. You will greet customers, resolve issues, and contribute to a positive shopping experience while delivering efficient, friendly service.