Retail Cashier and Customer Service

IKEA USA; Costa Mesa (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

IKEA USA is seeking a Customer Relations Representative in Costa Mesa. This role involves providing excellent service during the checkout process, ensuring customer satisfaction, and building lasting relationships in a diverse team environment. Candidates should have at least one year of sales or customer service experience and a High School Diploma.

Benefits

Generous paid time off

WiselyPay for earned wages

Paid parental leave

Tuition discounts

Retirement and bonus plans

Co-worker discounts

Pet insurance program

Education assistance

24/7 telehealth visits

Dental and vision plans

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Ensure customers have a positive final touchpoint.
• Provide an accurate checkout experience.
• Resolve customer concerns independently.

Skills

Sales experience

Customer service experience

Education

High School Diploma or equivalent

Job description

Why we will love you

• 1 year sales or customer service experience preferred• High School Diploma or equivalent

What you'll be doing day to day

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience• Provides an efficient and accurate checkout experience in various areas of the store• Offers additional products and services such as home delivery, credit card, and IKEA Family card• Resolves customer concerns independently to meet their unique needs and expectations• Provides friendly, safe, and efficient car loading and unloading services

Together as a Team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

QUALIFICATIONS

• 1 year sales or customer service experience preferred• High School Diploma or equivalent

Apply now!

JOB TYPE: Permanent, Part-timeBENEFITS ELIGIBLE: YesHOURS: Hourly role. Retail environment, must have open availability Monday through SundayThe pay for this role is $19.15At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer oureligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to helpeveryone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!• Generous paid time off, holiday and sick time• WiselyPay – get earned wages up to two days early• Paid parental leave (up to 16 weeks)• KinderCare tuition discount• Retirement and bonus plans• Co-worker discount, meal deal, and referral bonus• Pet insurance program• Education assistance and learning programs• Safety shoe reimbursement• 24/7 telehealth visits• Dental and vision plans• Medical and Rx plans (must work min. 20 hrs/wk)• A fun and inclusive work environmentThank you for your interest in applying for this role. Please be aware that this is a Sensitive Position.The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.The anticipated posting closing date is on or around 6/17/25