Retail Cannabis General Manager - Growth & Compliance

Trulieve; Hobe Sound (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) plan

Monthly bonuses

Comprehensive benefits package

Job summary

Trulieve seeks a General Manager to lead a retail dispensary in Florida, overseeing store personnel, inventory, and KPIs while ensuring regulatory compliance and a superior patient experience.

You will drive service excellence, maintain brand standards, manage the team, and coordinate with the Area Manager to meet operational goals. This role requires strong leadership and commitment to compliance.

Qualifications

• Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience.
• Prior management experience in retail and/or customer service is a plus.
• Must have prior cash handling experience.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; maintain confidentiality.
• Able to communicate in conversational English with customers and team; operate electronic equipment; understand safety procedures.
• Proven ability to analyze data and inform policies and procedures.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with state regulations.
• Review, communicate and ensure compliance with all company SOPs and assure changes communicated to employees.
• Evaluate employee performance and identify hiring and training needs.
• Provide coaching, training, and development to the team focused on service standards and accountability.
• Monitor and maintain store inventory.
• Responsible for handling and resolving patient issues and escalations.
• Maintain professional working relationships with business partners.
• Schedule effectively within labor budget to meet the needs of the business.
• Maintain strict confidentiality and compliance.
• Perform other tasks assigned by management.

Skills

Store leadership

Cash handling

Staff training

Customer service

Data analysis

Confidentiality

Communication

Team supervision

Education

Bachelor’s degree or equivalent

Job description

Trulieve seeks a General Manager to lead a retail dispensary in Florida, overseeing store personnel, inventory, and KPIs while ensuring regulatory compliance and a superior patient experience.

You will drive service excellence, maintain brand standards, manage the team, and coordinate with the Area Manager to meet operational goals. This role requires strong leadership and commitment to compliance.