Retail Call Center Associate

Green Bay Packers; Green Bay (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Green Bay Packers is seeking a friendly Pro Shop team member to support the ecommerce division's daily operations. You will handle phone orders, assist customers, and help with merchandise check-in and order fulfillment during peak times.

This role requires flexibility, including weekends and potential night shifts, with hours typically ranging and some events. Familiarity with Magento and NCR CounterPoint, plus Word and Excel, will help you succeed in a fast-paced retail environment.

Qualifications

• Learn Magento and NCR CounterPoint operating systems.
• Able to be comfortable using Word and Excel.
• Ability to interact easily with customers and work within busy periods.
• Flexibility to work weekends and evenings during peak times.

Responsibilities

• Answer incoming calls in a professional manner, taking orders over the phone and assisting customers.
• Make courtesy calls and referrals.
• Be knowledgeable about the Green Bay Packers and Lambeau Field businesses and stay aware of current events.
• Assist with check-in of new merchandise and pick/pack orders when phones are slow.
• Process gift notes, scan picksheets, fulfill gift cards and other duties.
• Assist managers with special projects as needed.

Skills

Customer service

Communication

Organizational skills

Teamwork

Time management

Tools

Magento

NCR CounterPoint

Word

Excel

Job description

JOB SUMMARY:

This position is responsible for servicing the daily operations of the Green Bay Packers Pro Shop Ecommerce Division.

JOBResponsibilities:

• ResponsibleforansweringincomingphonecallsatourCallServiceCenterinaprofessional manner, taking orders over the phone and assisting customers withinquiries.
• Responsibleforcustomercourtesycallsthroughcall-backsorreferrals.
• ResponsibleforbeingknowledgeableabouttheGreenBayPackersandotherLambeau Field businesses, as well as have an awareness of current events of theorganization.
• Responsible for other duties, such as check-in of new merchandise, picking andpackingorders ifthe phonesbecomeslow.
• Responsible for processing gift notes,scanningpicksheets,fulfilmentofgiftcardsandotherdutiesasassigned.
• Responsibleforassistingmanagerandsupervisorswithspecialprojectsasneeded.

Qualifications:

• Home game weekends and special events are required workdays.Retail store shiftsmaybenecessaryforassistance.
• Position requires flexibility in scheduling. Availability must be at a minimum, 3 daysa week including nights and weekends. Hours could range from 8 hours to 35 hours,dependingon individualavailabilityandourbusinessneeds.
• Learn how to use Magento and NCR CounterPoint operating systems.Able to becomfortableusingdesignatedcomputerapplications,includingWordandExcel.
• Ability to interact easily with customers, and work within time limitations duringbusyperiods.
• Abletohavegoodcommunicationandorganizationalskills,aswellaslegiblehandwriting.
• AbilitytoworkaspartofateamtoachieveProShopgoals.
• Hours will range from 7:45am to 8:00pm, but may vary due to the Packers gameschedule.

Supervisedby: ProShopManager,AssistantManagers,Coordinators,andSupervisor

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.