Guest Services Representative- Gameday/Events

Green Bay Packers, Inc. and its subsidiaries; Green Bay (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Green Bay Packers, Inc. and its subsidiaries seeks a guest services team member to deliver a legendary experience at Lambeau Field during Family Night, home games, playoffs, and special events.

You will interact with guests and staff, know offerings, enforce stadium policies, and support The Packers Way Service Standards.

This role requires strong communication, teamwork, and flexibility with shifts; responsible for safety and guest satisfaction.

Qualifications

• Must be at least 16 years old.
• Ability to work in a team-oriented environment.
• Strong communication and interpersonal skills.

Responsibilities

• Interact with all guests and staff at Lambeau Field using clear communication.
• Be familiar with Lambeau Field offerings on gamedays and non-gamedays.
• Troubleshoot issues and offer solutions.
• Work Family Night and all 10 home games, plus potential playoff games.
• Enforce stadium policies and safety procedures.
• Stay flexible as staffing assignments shift.
• Support The Packers Way Service Standards.
• Provide timely feedback to supervisor and managers.
• Assist any employee as needed, regardless of department.

Skills

Teamwork

Communication

Interpersonal skills

Job description

JOB SUMMARY:

This position is responsible for exceeding expectations by creating a legendary experience for all guests at Lambeau Field. This position will work Family Night, all home games, potential home playoff games, and other special events.

JOB RESPONSIBLITIES:

• Must possess strong verbal communication/conversation skills and the ability to interact with all guests and staff at Lambeau Field.
• Must be familiar with Lambeau Field and its offerings on both gamedays and non-gamedays.
• Must possess strong trouble shooting skills and offer solutions.
• Must be available to work Family Night, all 10 home games as well as potential home playoff games.
• Must be focused on job responsibilities and able to enforce stadium policies.
• Must be flexible about assigned position. Staffing assignments may shift as needed from game to game.
• Support The Packers Way Service Standards.
• Provide timely or immediate feedback to supervisor and managers as needed.
• Assist any employee as needed regardless of department.

QUALIFICATIONS:

• Must be at least 16 years old.
• Ability to work in a team-oriented environment.
• Strong communication and interpersonal skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Ability to walk and stand for long periods of time.
• Must be able to work in all-weather situations, understanding some positions may have exposure to outdoor elements.
• Ability to reach, bend, twist, and lift on a frequent basis.
• Ability to climb stairs.
• Ability to focus on assignments for periods of time.
• Occasionally lift and carry up to 25 pounds.
• Operates in a professional environment.

TRAVEL:

No travel is expected for this position.

SUPERVISES:

This position has no supervisory responsibilities.

SUPERVISED BY:

Manager of Guest Services

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.