Retail Brand Experience Lead

archipelagocos; Charleston (SC); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Employee Discount to all Archipelago品牌

Comped yearly product from all Arch岛品牌

Flexible work schedule

Bonus Program eligibility

Team building events

Job summary

Archipelago Companies seeks a customer‑focused Retail Lead to greet guests, deliver an elevated OluKai brand experience, and act as Manager on Duty when needed.

The role involves opening/closing the store, back‑of‑house duties, and stock replenishment while maintaining visual standards and a smooth checkout experience.

Qualifications

• Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
• Must be available for at least three (4-8hrs) shifts a week.
• Strong interpersonal and communications skills both verbal and written.
• Independent work ethic, excellent time management and organizational abilities.
• Positive attitude and high integrity.
• Must be able to lift up to 30lbs.

Responsibilities

• Greet customers and deliver a remarkable OluKai brand experience.
• Lead as Manager on Duty when needed.
• Open and close the store to standard; manage store keys and security measures.
• Assist with back-of-house duties including receiving and stock replenishment.
• Engage with customers, build rapport, and communicate product selections.
• Maintain store visual standards and cleanliness; uphold POS best practices for a seamless checkout.

Skills

Leadership

Store operations

Manager on Duty

Coaching

Customer engagement

Storytelling

Product knowledge

Issue resolution

Attention to detail

Team player

POS proficiency

Brand ambassador

Events participation

Tools

POS system

Job description

As the OluKai Retail Lead, or Huaka’i which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are genuine, service-oriented, with a passion for premium products as well as the ever-evolving retail industry.

We have the following opening(s) for this role:

• Part time (29 hours or less per week)

What you bring:

• Ability to consistently hit goals and plans set forth by company and/or management.
• Leadership capabilities to uphold and enforce company policies, procedures, and corporate directives.
• Responsibility to open and close the store to standard and for store keys and security measures.
• Confidence to be the Manager on Duty when needed.
• Basic coaching to Retail Associates as needed.
• Ability to engage with new customers and build immediate and lasting rapport.
• Storyteller mindset, sharing the details of our unique brand partnerships as well as the details of our products design inspirations and reason for being.
• Expertise on OluKai’s product lines, a champion for quality and authenticity, stay current on fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.
• Ability to independently problem customer issues while maintaining a spirit of Aloha, even in high stress situations.
• Attention to detail, upholds visual standards and store cleanliness.
• Willingness to be a team player to help with back of house duties including receiving, processing product and re-stock.
• Thorough understanding of POS best practices and use for a seamless consumer experience.
• Be a brand ambassador for OluKai. Participate in local events and giveback programs.

What we Offer:

PT Lead <19hrs/wk

• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Comped yearly product from all Archipelago brand
• Flexible work schedule
• Bonus Program eligibility
• Team building events

Additional Skills & Qualifications:

• Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
• Must be available for at least three (4-8hrs) shifts a week
• Strong interpersonal and communications skills both verbal and written
• An independent work ethic, excellent time management skills and organizational abilities
• Positive attitude and high integrity
• Must be able to lift, carry or otherwise move objects weighing up to 30lbs.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail]. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.