OluKai Retail Lead- Irvine Spectrum

OluKai; Irvine (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Employee Discount to Archipelago бренs

Comped yearly product

Medical, Dental, Vision Insurance

Company paid Life Insurance

Bonus Program Eligibility

401k with employer match

Paid Time Off accrued annually

Job summary

OluKai is seeking a Retail Lead to welcome customers and deliver a premium brand experience at the store. The role requires leadership, strong customer service, and a passion for premium products within a dynamic retail environment.

The position is full-time (32+ hours/week) with benefits including medical, dental, and vision insurance, life insurance, and employee discounts on Archipelago brands. The role includes opening/closing the store, coaching staff, and participating in local events.

Qualifications

• Must be able to consistently hit goals and plans set forth by company and/or management.
• Leadership capabilities to uphold and enforce company policies, procedures, and corporate directives.
• Responsible for opening and closing the store to standard and for store keys and security measures.
• Able to serve as Manager on Duty when needed.
• Provide basic coaching to Retail Associates as needed.
• Ability to engage with new customers and build rapport.
• Storyteller mindset sharing brand partnerships, product designs and reasons for being.
• Expertise on OluKai’s product lines, fashion trend awareness, understand customer needs and recommend selections.
• Ability to resolve customer issues independently while maintaining aloha spirit in high-stress situations.
• Attention to detail, uphold visual standards and store cleanliness.
• Willingness to help with back-of-house duties including receiving, stocking, and processing product.
• Strong POS knowledge for a seamless consumer experience.
• Be a brand ambassador and participate in local events and giveback programs.

Responsibilities

• Open and close the store to standard and manage store keys and security measures.
• Serve as Manager on Duty when needed.
• Provide coaching to Retail Associates.
• Engage with customers and build rapport while storytelling OluKai brand partnerships and product inspirations.
• Assist with back-of-house duties including receiving and stocking.
• Maintain visual standards and store cleanliness, including POS usage for a smooth checkout.
• Represent the brand at local events and giveback programs.

Skills

Goal achievement

Leadership

Store opening/closing

Manager on Duty

Coaching teammates

Customer rapport

Product storytelling

Product knowledge

Conflict resolution

Visual standards

Tools

POS systems

Job description

As the OluKai Retail Lead, or Huaka’i which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are genuine, service-oriented, with a passion for premium products as well as the ever-evolving retail industry.

We Have The Following Opening(s) For This Role

• Full Time (32 hours or more per week)

What You Bring

• Ability to consistently hit goals and plans set forth by company and/or management.
• Leadership capabilities to uphold and enforce company policies, procedures, and corporate directives.
• Responsibility to open and close the store to standard and for store keys and security measures.
• Confidence to be the Manager on Duty when needed.
• Basic coaching to Retail Associates as needed.
• Ability to engage with new customers and build immediate and lasting rapport.
• Storyteller mindset, sharing the details of our unique brand partnerships as well as the details of our products design inspirations and reason for being.
• Expertise on OluKai’s product lines, a champion for quality and authenticity, stay current on fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.
• Ability to independently problem customer issues while maintaining a spirit of Aloha, even in high stress situations.
• Attention to detail, upholds visual standards and store cleanliness.
• Willingness to be a team player to help with back of house duties including receiving, processing product and re-stock.
• Thorough understanding of POS best practices and use for a seamless consumer experience.
• Be a brand ambassador for OluKai. Participate in local events and giveback programs.

What We Offer

• FT Sales Lead >32hrs/wk
• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Comped yearly product from all Archipelago brands
• Medical, Dental, and Vision Insurance
• Company paid Life Insurance
• Bonus Program Eligibility
• 401k with employer match in accordance with plan guidelines
• Paid Time Off accrued annually

Additional Skills & Qualifications

• Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
• Must be available for at least three (4-8hrs) shifts a week
• Strong interpersonal and communications skills both verbal and written
• An independent work ethic, excellent time management skills and organizational abilities
• Positive attitude and high integrity
• Must be able to lift, carry or otherwise move objects weighing up to 30lbs.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail]. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.