OluKai Retail Lead- West Palm Beach

archipelagocos; West Palm Beach (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee Discount to all Archipelago brands

Comped yearly product from all Archipelago brands

Flexible work schedule

Bonus Program eligibility

Medical, Dental, Vision insurance

Company paid life Insurance

401k and 401k employer matching

Paid Time Off accrued annually

Job summary

Archipelago Companies is seeking a Retail Lead in West Palm Beach, Florida. The role involves welcoming customers and providing a remarkable brand experience, alongside leadership responsibilities like opening and closing the store and coaching team members.

The ideal candidate will have retail experience, strong communication skills, and the ability to engage with customers effectively. Employee perks include discounts, insurance, and a flexible schedule.

Qualifications

• Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
• Strong interpersonal and communications skills both verbal and written.
• Independent work ethic, excellent time management skills, and organizational abilities.

Responsibilities

• Welcome customers and deliver a remarkable brand experience.
• Uphold and enforce company policies and procedures.
• Handle store opening and closing duties as needed.
• Conduct basic coaching for Retail Associates.

Skills

Leadership capabilities

Customer engagement

Problem solving

Attention to detail

Interpersonal skills

Job description

As the OluKai Retail Lead, or Huaka’i which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are genuine, service‑oriented, with a passion for premium products as well as the ever‑evolving retail industry.

We have the following opening(s) for this role:

• Full Time (32 hours or more per week)

What you bring:

• Ability to consistently hit goals and plans set forth by company and/or management.
• Leadership capabilities to uphold and enforce company policies, procedures, and corporate directives.
• Responsibility to open and close the store to standard and for store keys and security measures.
• Confidence to be the Manager on Duty when needed.
• Basic coaching to Retail Associates as needed.
• Ability to engage with new customers and build immediate and lasting rapport.
• Storyteller mindset, sharing the details of our unique brand partnerships as well as the details of our products design inspirations and reason for being.
• Expertise on OluKai’s product lines, a champion for quality and authenticity, stay current on fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.
• Ability to independently problem customer issues while maintaining a spirit of Aloha, even in high stress situations.
• Attention to detail, upholds visual standards and store cleanliness.
• Willingness to be a team player to help with back of house duties including receiving, processing product and re‑stock.
• Thorough understanding of POS best practices and use for a seamless consumer experience.
• Be a brand ambassador for OluKai. Participate in local events and giveback programs.

What we Offer:

• FT Lead >32hrs/wk
• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Comped yearly product from all Archipelago brands
• Flexible work schedule
• Bonus Program eligibility
• Team building events
• Medical, Dental, Vision insurance
• Company paid life Insurance
• 401k and 401k employer matching
• Paid Time Off accrued annually

Additional Skills & Qualifications:

• Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
• Strong interpersonal and communications skills both verbal and written
• An independent work ethic, excellent time management skills and organizational abilities
• Positive attitude and high integrity
• Must be able to lift, carry or otherwise move objects weighing up to 30lbs.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail]. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.