Retail Brand Ambassador - Sales & Customer Experience

GEORGICA PINE CLOTHIERS LLC; Scottsdale (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

J.McLaughlin is seeking a Sales Associate for our Scottsdale store who can deliver exceptional customer service and drive sales through product knowledge and relationship building. The role emphasizes clienteling, event participation, and maintaining a welcoming shopping environment.

The ideal candidate is sales-driven, energetic, and capable of multi-tasking in a fast-paced retail setting while upholding the brand's values of kindness and community engagement.

Qualifications

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record achieving sales goals and takes accountability for results.
• Positive and self-motivated to win every customer.
• Consistently demonstrate accountability, reliability, and professionalism.
• High energy and results driven.
• Adapts positively to change and has strong problem-solving skills.
• Ability to multi-task, while keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds.

Responsibilities

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities
• Provide exemplary client service to create a customer centric, friendly retail environment that fosters loyalty within our communities
• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and when new product arrives
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility
• Help create and maintain a culture of kindness that is client and team focused
• Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients
• Utilize selling techniques to help overcome objectives and close a sale
• Understand sales plans, key metrics, and how they contribute to the store's overall success
• Participate and take an active role in store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
• Effectively use the POS system to collect accurate information and provide exemplary customer service
• Plan and prioritize daily tasks and ensure the customer is the top priority
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards
• Answer customer questions, inquiries, and concerns to resolve customer issues in a timely manner
• Effectively communicate with customers, supervisors, peers, and other stores teams
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
• Assist in the execution all direction from Retail Operations and the Corporate Office
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment
• Understand and adhere to company policies and procedures and standards of professionalism
• Assist with opening and closing procedures and perform other key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times

Skills

Customer service

Sales-driven

Communication

Team player

Accountability

Problem-solving

Multi-tasking

Flexibility

Education

High School Diploma or GED

Job description

J.McLaughlin is seeking a Sales Associate for our Scottsdale store who can deliver exceptional customer service and drive sales through product knowledge and relationship building. The role emphasizes clienteling, event participation, and maintaining a welcoming shopping environment.

The ideal candidate is sales-driven, energetic, and capable of multi-tasking in a fast-paced retail setting while upholding the brand's values of kindness and community engagement.