Retail Branch Risk & Process Auditor

Mascoma Bank; Town of Vermont (WI); Hybrid; USD 60,000 - 86,000; Full time

Job summary

Mascoma Bank seeks a First Line Testing Analyst to support Retail First Line Risk testing, reviewing branch processes and best practices for self-identified risks and performing periodic branch inspections.

You will partner with the First Line Risk Manager to collect and review data to prepare reports on inspections completed in the Branch Network, helping minimize operational risk through process improvements.

Qualifications

• 4+ years of Retail Banking experience.
• Full knowledge of bank products.
• Strong interpersonal communication skills.
• Well-developed written and verbal communication skills.
• Must be flexible and willing to travel to all branch locations. Driver’s License required.
• Excellent computer skills, knowledgeable in Excel, Word, branch retail applicable systems.
• Must maintain confidentiality and privacy.
• Professional appearance; grooming and dress consistent with MB appearance policy.

Responsibilities

• Inspections of all retail branch banking offices.
• Develop a thorough understanding of retail policies, procedures, programs, and objectives.
• Prepare reports to identify findings and possible resolutions.
• Participate in ongoing learning of products, services, and system applications with a focus on customer and employee experience.
• Perform testing scripts throughout the Retail Branch Network and Deposit Operations; prepare reports to identify findings.
• Participate in core product release testing as required.
• Liaise with Retail Administration to advise on Improvement Development Plans.
• Identify issues in projects with the Operational Risk Analyst and prepare impact assessments.
• Map processes for new systems/releases and establish end-to-end workflows to strengthen controls.
• Collaborate with stakeholders to understand requirements and propose solutions.
• Present findings to Retail Banking Leadership.

Skills

Retail Banking

Bank products

Interpersonal communication

Written & verbal communication

Travel willingness

Excel

Word

Branch systems

Confidentiality

Professional appearance

Tools

Excel

Word

Retail systems

Job description

Mascoma Bank seeks a First Line Testing Analyst to support Retail First Line Risk testing, reviewing branch processes and best practices for self-identified risks and performing periodic branch inspections.

You will partner with the First Line Risk Manager to collect and review data to prepare reports on inspections completed in the Branch Network, helping minimize operational risk through process improvements.