Retail Branch Manager - Minot

North Star Community Credit Union; North Dakota; On-site; USD 70,000 - 90,000; Full time

Job summary

North Star Community Credit Union is seeking an experienced Retail Branch Manager for the Minot AFB Branch. You will own the branch's success, lead a team, grow lending, and strengthen member relationships in a military community.

You will drive strategy, ensure compliance, and deliver exceptional service while building connections with members and the local Minot AFB community. Compensation is based on experience and qualifications.

Qualifications

• 3–5 years of leadership experience in a credit union, banking, or financial services environment.
• Strong leadership, coaching, and team-development skills.
• Ability to translate goals into actionable plans and drive results.
• Excellent communication and relationship-building abilities.
• Sound judgment, accountability, and problem-solving mindset.

Responsibilities

• Lead People: Coach, develop, and empower employees to grow in their roles and deliver an exceptional member experience.
• Drive Strategy: Translate organizational goals into branch priorities and create clear plans for achieving them.
• Own Performance: Take responsibility for branch results, including lending, new accounts, member relationships, service, and operational performance.
• Strengthen Lending: Identify lending opportunities, coach employees to have meaningful financial conversations, and underwrite and approve loans within assigned authority.
• Think Innovatively: Look for better ways to serve members, improve processes, strengthen efficiency, and grow the branch.
• Build Relationships: Develop meaningful connections with members and strengthen North Star’s presence within the Minot AFB community.
• Lead Operations: Maintain strong internal controls, regulatory compliance, security, staffing, scheduling, reporting, and overall operational excellence.
• Solve Problems: Approach challenges with sound judgment, accountability, and a solutions-focused mindset.

Skills

Leadership experience

Coaching

Strategic thinking

Ownership / accountability

Communication

Relationship-building

Problem-solving

Education

Associate degree or equivalent

Job description

Lead People. Strengthen Lending. Make an Impact.

North Star Community Credit Union is seeking an experienced, forward-thinking Retail Branch Manager to lead our Minot AFB Branch.

This is more than managing daily branch operations. We are looking for a leader who takes ownership, thinks strategically, develops people, embraces new ideas, and creates meaningful connections with our members and community.

At North Star, leadership means understanding where we are today, seeing where we can go next, and bringing your team along with you.

Your Role

As the Retail Branch Manager, you will have ownership of the overall success of the Minot AFB Branch—its people, member experience, lending growth, operational performance, and community presence.

You will lead and develop your team while identifying opportunities to strengthen relationships, improve processes, grow lending, and better serve the unique needs of military members, their families, and the surrounding community.

What You’ll Do:

• Lead People: Coach, develop, and empower employees to grow in their roles and deliver an exceptional member experience.
• Drive Strategy: Translate organizational goals into branch priorities and create clear plans for achieving them.
• Own Performance: Take responsibility for branch results, including lending, new accounts, member relationships, service, and operational performance.
• Strengthen Lending: Identify lending opportunities, coach employees to have meaningful financial conversations, and underwrite and approve loans within assigned authority.
• Think Innovatively: Look for better ways to serve members, improve processes, strengthen efficiency, and grow the branch.
• Build Relationships: Develop meaningful connections with members and strengthen North Star’s presence within the Minot AFB community.
• Lead Operations: Maintain strong internal controls, regulatory compliance, security, staffing, scheduling, reporting, and overall operational excellence.
• Solve Problems: Approach challenges with sound judgment, accountability, and a solutions-focused mindset.

What Success Looks Like:

Success in this role means more than meeting branch goals. It means creating a branch where:

• Employees understand expectations, receive meaningful coaching, and continue to grow.
• Members receive consistent, knowledgeable, relationship-focused service.
• Lending and member relationships grow through purposeful conversations and identified opportunities.
• Branch goals are understood, measured, and actively managed.
• Challenges are addressed with ownership and solutions, not simply identified.
• New ideas are encouraged and opportunities for improvement are acted upon.
• The branch maintains strong operational, compliance, and security standards.
• North Star has a visible and meaningful presence within the Minot AFB community.
• The team understands not only what they are working toward, but why it matters.

What You Bring:

Experience

• 3–5 years of leadership experience in a credit union, banking, or financial services environment

Education

• Associate degree or an equivalent combination of education, certifications, specialized training, and relevant experience

Leadership & Professional Skills

• Strong leadership, coaching, and team-development skills
• Strategic thinking with the ability to turn goals into action
• A strong sense of ownership and accountability
• Ability to identify opportunities and drive results
• Willingness to challenge existing processes and consider new approaches
• Excellent communication and relationship-building abilities
• Strong judgment, problem-solving, and decision-making skills
• Commitment to integrity, professionalism, and exceptional member service

Certifications & Requirements

• NMLS registration within 2 months of hire
• FiCEP certification within 6 months of hire
• Insurance License within 9 months of hire

Why North Star?

At North Star Community Credit Union, our work has a purpose: helping our members and communities succeed.

As the Retail Branch Manager at Minot AFB, you will have the opportunity to lead people, influence strategy, grow lending, strengthen relationships, and make a meaningful impact in a community unlike any other.

Compensation is based on experience and qualifications.

Ready to Lead?

If you are a leader who brings strategy, ownership, innovation, and purpose to your work—and you are ready to build a team and branch that makes a difference—we want to hear from you.

Lead People. Strengthen Lending. Make an Impact.

Join North Star Community Credit Union as our next Retail Branch Manager – Minot AFB.