Retail Branch Manager - Exempt

Genisys Credit Union; Vassar (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision, Life Insurance

Flexible Spending Accounts

Short Term/Long Term Disability

Holiday Pay

Free Financial Planning Assistance

401k with up to 3% match and 5% Profit

Job summary

Genisys Credit Union in Vassar is seeking a Branch Manager to lead daily branch operations, drive needs-based sales, and coach a diverse team. You will ensure service excellence, strengthen member relationships, and mentor staff to achieve financial goals.

The role requires a bachelor’s degree and 2–5 years in a financial institution with supervisory experience, plus strong marketing and leadership skills.

Qualifications

• Bachelor’s degree required as the foundation for leadership.
• 2–5 years of relevant experience in a financial institution.
• At least two years of supervisory experience and a proven sales track record.

Responsibilities

• Direct day‑to‑day branch sales and operations.
• Lead, coach, and supervise staff to meet goals and service standards.
• Develop branch sales plans and manage performance and coaching sessions.
• Ensure excellent member service and efficient branch operations.
• Represent the branch in cross‑functional collaboration and community outreach.

Skills

Leadership

Organization

Computer literacy

Marketing

Customer service

Education

Bachelor’s Degree

Job description

Ready to lead a fantastic team and make a real impact? Join the Genisys Credit Union family as our new Branch Manager at our Vassar branch! We're not just a financial institution; we're a supportive, inclusive, and diverse workplace where you can truly be yourself. Our employees are our biggest asset, and we're committed to supporting the communities we serve while delivering top-notch customer service.

This role is for a motivated leader who wants to drive success and help members reach their financial goals!

Your Mission (Position Purpose)

You will be the heartbeat of the branch! Your mission is to direct the day-to-day sales and operations, making sure our members have access to a full range of products through needs-based selling. You'll be the ultimate leader and coach, responsible for smashing branch sales, business, financial, and marketing goals. You'll also be the guardian of our service quality, internal controls, security, and the overall look of the branch.Your Superpowers (Job Duties include but not limited to):

• Strategic Visionary: Partner with your Regional Manager, VP Sales & Service, and Senior Team to develop and launch awesome branch sales plans.
• Operations Ace: Supervise daily workflow and scheduling to keep everything running like a well-oiled machine.
• Problem Solver: Tackle and resolve sales-related challenges, implementing and monitoring quality plans to assure productivity and consistency.
• Team Player: Jump in to supervise and assist with both member services and teller functions as needed.
• Motivator & Mentor: Lead through effective coaching and communication. Conduct regular, energetic meetings, including Monthly Observation Coaching, weekly one-on-one sessions, and weekly sales meetings to inform, train, and inspire.
• Member Champion: Ensure every member's request and question is resolved promptly and cheerfully.
• Growth Driver: Proactively promote branch business development, grow our member base, and ensure adherence to our exceptional service quality standards. Handle those unusual or difficult member situations like a pro!
• HR Liaison: Work with HR to resolve serious personnel issues that need escalation.
• All-Around Contributor: Be ready to fill in and perform duties in other branch positions as needed—flexibility is key!

What You Bring to the Table (Qualifications)

• A Bachelor’s Degree (required—the foundation of greatness!)
• 2-5 years of relevant experience in a financial institution, including at least two years of supervisory experience.
• A proven track record in Sales Experience (you love achieving goals!)

Your Skill Set (Skills/Abilities)

• Strong interpersonal, leadership, and supervisory skills—people listen when you talk!
• Organization guru—you keep it together and well organized.
• Comfortable operating related computer applications and basic business equipment.
• Good marketing skills—you know how to get the word out!
• Ability to maintain a smooth and efficient work flow.

The Perks (Benefits)

We take care of our own! Enjoy a competitive benefits package, including:

• Paid Time Off—recharge and relax!
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability—peace of mind is priceless.
• Holiday Pay at 8 hours per observed holiday.
• Free Financial Planning Assistance—plan your future with the best.
• 401k with up to a 3% match and an amazing 5% Profit Share.

At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace.