Branch Manager- Syracuse, NY

Visions Federal Credit Union; City of Syracuse (NY); On-site; USD 65,000 - 77,000; Full time

Benefits offered by this job

Retirement benefits

Excellent health benefits

Flexible PTO

10+ paid holidays

LSA stipend

Employee recognition program

Job summary

Visions Federal Credit Union in Syracuse, NY is seeking a Branch Manager to lead a high-performing team, coach staff, and strengthen member relationships while ensuring operational excellence. This on-site role requires a collaborative, service-minded leader who delivers outstanding member experiences, drives growth, maintains compliance, and builds community partnerships.

Minimum qualifications include a Bachelor's degree or equivalent experience, leadership skills, and proficiency with office

Qualifications

• Bachelor's degree with 1–3 years of relevant experience, or 4–6 years of relevant experience without a degree.
• Experience leading, coaching, motivating, or developing a team.
• Strong communication, relationship-building, organization, and time management skills.
• Comfort using Microsoft Office and standard office technology.
• Willing to learn branch systems, processes, and regulatory requirements.

Responsibilities

• Lead, coach, and inspire a high-performing branch team focused on service, growth, and operational excellence.
• Create a positive, inclusive team environment where employees feel supported, empowered, and accountable.
• Champion an outstanding member experience by modeling professionalism and service excellence.
• Oversee daily branch operations with strong compliance, accuracy, confidentiality, and controls.
• Build community relationships and support outreach to strengthen Visions' local presence.
• Use performance insights to guide priorities and adapt to changing needs.

Skills

Team leadership

Communication

Relationship building

Time management

Problem solving

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits, including:

• Retirement benefits - pension plan, 401(k) with employer match
• Excellent health benefits - medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

ABOUT THE POSITION

Are you a people-focused leader who thrives on building strong teams, creating exceptional member experiences, and making an impact in the community?

As a Branch Manager at Visions Federal Credit Union, you'll lead a talented branch team, support employee growth, strengthen member relationships, and help drive the success of the branch. This role is ideal for a collaborative, service-minded leader who enjoys coaching others, solving problems, and creating a positive experience for both employees and members.

Position Title: Branch Manager - Syracuse, NY

Position Type: Monday - Friday, 2 Saturdays per month.

Compensation Range: $65,000/yr. - $77,000/yr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is on-site at our Syracuse Branch located at 500 Erie Boulevard West, Syracuse, NY

• Lead, coach, and inspire a high-performing branch team focused on service, growth, and operational excellence.
• Create a positive, inclusive team environment where employees feel supported, empowered, and accountable.
• Champion an outstanding member experience by modeling professionalism, service excellence, and relationship-building.
• Oversee daily branch operations while maintaining strong compliance, accuracy, confidentiality, and internal controls.
• Build relationships in the community and support outreach efforts that strengthen Visions' local presence.
• Use performance insights to guide priorities, support team success, and adapt to changing member and business needs.
• Maintain required licensing and certifications, including NMLS registration, Notary Public license, and Medallion Signature Guarantee certification as applicable.
• Contribute to department and organizational goals by staying flexible, engaged, and aligned with Visions' mission and values.

What You'll Bring

Minimum qualifications:

• Bachelor's degree with 1-3 years of relevant experience, or 4-6 years of relevant experience without a degree.
• Experience leading, coaching, motivating, or developing a team.
• Strong communication, relationship-building, organization, and time management skills.
• A passion for creating excellent member experiences and supporting a welcoming team culture.
• The ability to adapt, prioritize, and make sound decisions in a fast-paced branch environment.
• Comfort using Microsoft Office and standard office technology.
• A willingness to learn branch systems, processes, policies, and regulatory requirements.

Preferred Qualifications:

• Previous financial industry experience.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

MISSION AND VALUES

Our mission is to MAKE VISIONS MATTER.

• To our members, we will provide value and relevance.
• To our employees, we will be a premier organization and provide opportunities for career advancement.
• To our community, we will be a leader and provide a positive impact.

At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.

We make Visions matter. You can, too. #ClaimYourSeat

LEARN MORE

Click a link to learn about:

• Visions FCU
• Employee benefits
• Employee culture
• Community giveback

If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.