Retail Branch Leader: Elevate Service & Performance

West Texas National Bank; Odessa (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

West Texas National Bank is seeking a Branch Manager to oversee Retail Branch operations and drive employee development. The role requires a resilient, communicative leader who balances efficiency with strong customer service.

You will lead and train staff, communicate across levels, adapt to changing market conditions, and proactively resolve issues to improve performance and customer satisfaction. This is not a remote position.

Qualifications

• Proven ability to manage, train, and motivate staff to deliver exceptional customer service.
• Clear, confident communication with staff, customers, and leadership to maintain operations.
• Ability to remain calm under pressure and adapt to changing conditions.

Responsibilities

• Oversee Retail Branch operations and employee development.
• Lead, train, and motivate staff to deliver outstanding customer service.
• Maintain consistent operations through effective communication with staff and leadership.
• Identify issues and implement corrective actions to improve performance.
• Prioritize customer needs to drive brand loyalty and satisfaction.

Skills

Leadership

Communication

Adaptability

Problem-Solving

Customer Focus

Job description

West Texas National Bank is seeking a Branch Manager to oversee Retail Branch operations and drive employee development. The role requires a resilient, communicative leader who balances efficiency with strong customer service.

You will lead and train staff, communicate across levels, adapt to changing market conditions, and proactively resolve issues to improve performance and customer satisfaction. This is not a remote position.