Retail Bike Technician

DICK'S Sporting Goods, Inc.; Oklahoma City (OK); On-site; USD 31,000 - 45,000; Full time

Job summary

DICK’S Sporting Goods in Oklahoma City is seeking a Bike Technician to build and repair bicycles and provide expert customer guidance. You will recommend products that meet customer needs while maintaining bike displays and contributing to a positive in-store experience.

The role emphasizes safety, loyalty program promotions, and teamwork within the Bike Department; prior bike repair/sales experience is preferred.

Qualifications

• Prior experience building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. occasionally.
• Ability to work extended periods of time standing or walking.

Responsibilities

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement in our Bike Department.
• Uphold company standards for merchandise presentation.
• Interact with customers showing passion, knowledge and dedication in their sport.
• Promote warranty sales, Scorecard loyalty, private-label cards, and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes per established procedures; assist with assembly of exercise equipment as needed.
• Maintain merchandise presentation and signage to company standards in the Bike Department.
• Follow safety, loss prevention and SOP policies; protect confidential information.
• Support the team across the store with a proactive, all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Skills

Customer service

Sales

Bicycle knowledge

Merchandise presentation

Teamwork

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.


• Uphold company standards for merchandise presentation.


• Demonstrate ability to genuinely interact with customers to show passion, knowledge,


• dedication, and commitment in their sport or activity.


• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.


• Achieve sales goals through selling bikes and related merchandise.


• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.


• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.


• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.


• Takes an all-hands-on-deck approach to support the team across the store.


• Performs other tasks as assigned by management.

Teammate Traits

• Ensures Accountability


• Customer-Focus


• Collaborative


• Instills Trust


• Decision-Quality/Decision-Making Abilities


• Action-Oriented

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred


• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).


• Ability to work extended periods of time (up to 4 hours) standing or walking.