Retail Bike Technician

Dick's Sporting Goods; Jacksonville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Bike Technician to deliver a differentiated customer experience by building and repairing bicycles to established standards. You will engage cyclists, recommend parts and accessories, and ensure bikes are ready for ride-ready use.

This role requires the ability to stand, lift up to 35 lbs., and work across the store’s bike department with a focus on safety and accuracy. Prior bicycle repair experience is preferred, and a passion for sports helps you connect

Qualifications

• Prior experience building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.

Responsibilities

• Provide passionate customer service and sell through the Bike Department.
• Uphold Bike Department merchandise presentation standards.
• Interact with customers with passion and product knowledge.
• Promote warranty sales, Scorecard, and seasonal promotions.
• Achieve sales goals by selling bikes and related gear.
• Build and repair bikes; assist with equipment assembly as needed.
• Maintain Bike Department signage and presentation to standards.
• Follow safety, loss prevention and SOPs; protect company information.
• Support the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Skills

Bike building

Bike repair

Customer service

Product recommendations

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry

research and trends to provide strong product recommendations that align to the customer's needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.

• Uphold company standards for merchandise presentation.

• Demonstrate ability to genuinely interact with customers to show passion, knowledge,

• dedication, and commitment in their sport or activity.

• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

• Achieve sales goals through selling bikes and related merchandise.

• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.

• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS:

• Prior experience of building, repairing, and selling bicycles preferred

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.