Retail Bike Technician

DICK'S Sporting Goods; Canton (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK’S Sporting Goods in Canton, GA is seeking a Bike Technician to build and repair bicycles and deliver a differentiated customer experience in the Bike Department.

You will engage customers, demonstrate passion for the sport, promote warranty programs and loyalty, and contribute to achieving store sales goals while maintaining product presentation and safety standards.

Qualifications

• Prior experience building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up to 35 lbs occasionally.
• Ability to stand or walk for extended periods (up to 4 hours).

Responsibilities

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement in the Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to engage customers with passion, knowledge and commitment.
• Promote warranty programs, Scorecard loyalty, private-label cards, and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes per established procedures and assist with assembly of equipment.
• Maintain presentation standards and signage in the Bike Department per Company standards.
• Adhere to safety, loss prevention, and operating procedures; protect confidential information.
• Support the team across the store when needed.
• Perform other tasks as assigned by management.

Skills

Bike repair

Customer service

Sales

Teamwork

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge,
• dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

TEAMMATE TRAITS

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS

• Prior experience of building, repairing, and selling bicycles preferred
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.