Retail Bike Technician

DICK'S Sporting Goods; Madison (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Bike Technician in Madison, WI to build and repair bicycles and assist customers in selecting the right gear. You will deliver a differentiated, knowledgeable service, promote programs like warranty sales and loyalty Scorecard, and contribute to overall bike department success.

The role emphasizes hands-on bike work, strong product knowledge, and the ability to work with a team to meet store goals while maintaining safety and presentation standards.

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. occasionally (up to 5 times per hour).
• Ability to work extended periods of time standing or walking (up to 4 hours).

Responsibilities

• Create a world-class customer experience by engaging customers and selling through the Bike Department.
• Uphold standards for merchandise presentation.
• Interact with customers with enthusiasm, knowledge, dedication and commitment in sport.
• Promote warranty sales, Scorecard loyalty program and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes following established procedures; assist with exercise equipment assembly as needed.
• Maintain Bike Department signage and presentation to company standards.
• Adhere to safety, loss prevention and SOPs; protect company information.
• Contribute to team efforts across the store.

Skills

Bike maintenance

Customer service

Sales

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge,
• dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

TEAMMATE TRAITS

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS

• Prior experience of building, repairing, and selling bicycles preferred
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.