Retail Bike Technician

Dick's Sporting Goods; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Dick's Sporting Goods is seeking a Bike Technician to provide expert bike repair and high-quality customer service within the Bike Department. You will build, repair, and adjust bicycles, while guiding customers to the best gear and accessories to fit their needs.

In this role you will promote warranties and loyalty programs, hit sales targets, and assist with exercise equipment assembly as required. The position requires standing and lifting as part of daily duties in store settings.

Qualifications

• Prior experience building, repairing, and selling bicycles.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. occasionally.
• Ability to stand or walk for extended periods of time (up to 4 hours).

Responsibilities

• Build and repair bikes following established procedures.
• Provide passionate customer service and sell bikes and related merchandise.
• Promote warranty sales, loyalty program, and seasonal promotions.
• Achieve sales goals through bike sales.
• Assist with assembly of exercise equipment as needed.
• Maintain Bike Department merchandise presentation and signage.
• Follow safety, loss prevention, and SOPs; keep company information confidential.

Skills

Customer service

Sales

Product knowledge

Team collaboration

Merchandise presentation

Tools

Bike repair tools

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer's needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.

• Uphold company standards for merchandise presentation.

• Demonstrate ability to genuinely interact with customers to show passion, knowledge,

• dedication, and commitment in their sport or activity.

• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

• Achieve sales goals through selling bikes and related merchandise.

• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.

• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

TEAMMATE TRAITS

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS

• Prior experience of building, repairing, and selling bicycles preferred

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.