Retail Banking Team Manager

Bank of America; Phoenix (AZ); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Retail Banking Team Manager to lead a dynamic team in Phoenix. This role focuses on driving operational excellence, managing team performance, and fostering an inclusive workplace culture. You will oversee daily operations, conduct performance reviews, and develop talent while ensuring adherence to regulatory standards. With a commitment to employee wellness and growth, this position offers a unique opportunity to make a significant impact within a supportive environment. If you are a motivated leader with a passion for customer service and team development, we invite you to apply!

Qualifications

• 1-2 years leadership experience in a production-based environment.
• Proficient in Microsoft Office tools including PowerPoint, Excel, and Word.

Responsibilities

• Oversee day-to-day activities of employees and manage risk.
• Conduct performance reviews, hiring, onboarding, and team retention.

Skills

Coaching

Customer Service Management

Performance Management

Analytical Thinking

Risk Management

Inclusive Leadership

Decision Making

Talent Development

Active Listening

Hiring and Onboarding

Tools

Microsoft Office

BASS

BOSS

DM Portal

Early Warning

Image View

ENG

EPIC

BOLT

Synergy

Nexidia

FLASH

Job description

Retail Banking Team Manager page is loaded

Retail Banking Team Manager

Apply locations Phoenix time type Full time posted on Posted 2 Days Ago job requisition id 25019289

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing overall team performance. Key responsibilities include overseeing day-to-day activities of employees, managing risk, and driving operational excellence. Job expectations include conducting performance reviews, hiring, onboarding and team retention.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Coaching
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Performance Management
• Active Listening
• Decision Making
• Inclusive Leadership
• Talent Development
• Analytical Thinking
• Drives Engagement
• Hiring and Onboarding
• Process Performance Measurement
• Risk Management

LOB Specific Information:

Manages specific operations segment team supporting various functions for the company's claims operations activities. Involved in a variety of projects impacting processes across the team and organization. Responsible for process management and building business relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements. Develops and implements new processes to improve operating efficiency and to ensure timeliness and accuracy of work assignments. Reviews and provides recommendations on impacts of multiple claim product line issues per business knowledge. Enhances existing procedures and analyzes to resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of claims to support efficient routines.Forecast and manage staffing levels and capacities to ensure we meet service level adherence. Responsible for implementing effective performance management practices.

For internal employees: participation in a work from home posture does not make you ineligible to post.

Required Skills:

• 1-2 years Leadership experience in a production-based environment

• 1 year of current experience within Client Protection

• Working knowledge of Regulation E and Z

• Prior claims experience

• Customer centric approach to problem resolution

• Must work well in a team environment, as well as independently

• Strong ownership skills

• Proven ability to lead and motivate employees

• Must have a strong and positive work ethic and follow Bank of America's Core Values

• Must be flexible and adapt quickly to change

• Ability to multi-task and meet specific performance goals

• Proficient in Microsoft Office tools including but not limited to PowerPoint, Excel and Word

• Effective written and oral communication skills

• Strong analytical skills and experience with data management, and reporting

• Effective attention to detail, self-motivated, and able to work with a high degree of independence

Desired Skills:

• Experience with systems: BASS, BOSS, DM Portal, Early Warning, Image View, ENG, EPIC, BOLT, Synergy, Nexidia and FLASH

• Experience with reporting, data analysis

• 2 + years supervisory experience in a claims production-based environment

• Proven ability to create/document procedures and training

• Ability to turn complex ideas into well-structured materials and presentations

• Ability to effectively work under pressure, continue to evaluate priorities in a changing environment, and successfully manage multiple projects with compressed timelines

• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed

• Excellent interpersonal skills, with a strong ability to collaborate with various business partners, and influence

• Excellent written and oral communication skills

Shift:

1st shift (United States of America)

Hours Per Week:

40

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