Retail Banking Team Manager

Bank of America; Kennesaw (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading financial institution seeks a manager to oversee team performance in Kennesaw, GA. This role focuses on driving operational excellence, managing risk, and ensuring effective team communication. Candidates must have leadership experience in finance, strong organizational skills, and a commitment to inclusion and results.

Qualifications

• 1+ years of Leadership/Management experience in the financial industry.
• Strong written and verbal communication skills.
• Ability to motivate and drive results.

Responsibilities

• Overseeing day-to-day activities and managing risk.
• Conducting performance reviews and team retention.
• Driving operational excellence.

Skills

Coaching

Customer Service Management

Performance Management

Analytical Thinking

Risk Management

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing overall team performance. Key responsibilities include overseeing day-to-day activities of employees, managing risk, and driving operational excellence. Job expectations include conducting performance reviews, hiring, onboarding and team retention.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

• People Manager & Coach: Knows and develops team members through coaching and feedback.

• Financial Steward: Manages expenses and demonstrates an owner’s mindset.

• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 1+ years of Leadership/Management experience in the financial industry

• Proven experience and ability to successfully achieve department goals

• Flexible to meet varying hours/days, when necessary

• Results driven and metrics focused

• Ability to motivate and drive results

• Strong written and verbal communication skills

• Advanced knowledge of Microsoft applications - Excel, PowerPoint, Outlook, etc.

• Demonstrated team player with the ability to work independently

• Strong organizational and leadership skills

• Excellent time management skills

Desired Qualifications:

• Collections and Recovery processes and systems, specifically Internal Recovery

• Reporting Experience

• Call center experience

Skills:

• Coaching

• Customer Service Management

• Customer and Client Focus

• Issue Management

• Performance Management

• Active Listening

• Decision Making

• Inclusive Leadership

• Talent Development

• Analytical Thinking

• Drives Engagement

• Hiring and Onboarding

• Process Performance Measurement

• Risk Management

Shift:

2nd shift (United States of America)

Hours Per Week:

40