Lead Care Navigator - Centralized Scheduling

Ascension; Liberty Hill (TX); Remote; USD 40,000 - 56,000; Full time

Job summary

Ascension seeks a Staff Lead for the Centralized Scheduling department. In this full-time role, you will manage staff activities related to patient registration, confirm insurance coverage, and ensure efficient scheduling practices. Ideal candidates will possess a high school diploma or equivalent experience with excellent communication skills. Join our team to transform the healthcare experience for our patients.

Benefits

Paid time off (PTO)

Various health insurance options

Retirement benefits with employer match

Tuition reimbursement

Qualifications

• 1 year of experience or 2 years of job-specific experience required.
• Previous leadership experience preferred.
• Ability to work in a stressful environment.

Responsibilities

• Lead staff in patient registration activities.
• Schedule staff to optimize departmental resources.
• Communicate with patients about their insurance coverage.

Skills

Leadership

Communication

Problem Solving

Education

High School diploma equivalency

Tools

Athena

Epic

Salesforce

Job description

We Are Hiring

• Department: ACC Centralized Scheduling
• Schedule: Full-time Days, Monday-Friday, Between 7am-7pm, 40 hrs weekly
• Location: Remote

What You Will Do

Lead assigned staff in performing activities related to patient registration.

• Schedule staff to optimize departmental resources and productivity.
• Order and maintain appropriate supplies.
• Confirm insurance coverage.
• Determine necessity for pre-authorization and obtains authorization for scheduled procedures.
• Determine financial responsibility for services to be provided.
• Communicate with patients and practitioners regarding financial responsibility and insurance coverage issues, and notify them of any services requested and/or referred that are not authorized by insurance.
• Keep abreast of insurance company changes and updates. Communicate these changes to staff.

What You Will Need

Education:

• High School diploma equivalency with 1 year of experience OR 2 years of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification and 1 year of experience can be used in lieu of education, if applicable.

Additional Preferences

• Previous leadership experience a plus.
• Experience scheduling patient appointments via phone and chat correspondence.
• Experience taking high volume calls in a health-caresetting.
• Ability to navigate multiple systems in a remote environment.
• Experience with Athena, Epic, Dash, Salesforce.
• More than 9 months 1 in current positionand or have previous experience in a similarrole on resume.
• Excellent attendance, meet productivity and quality standards.
• Be flexible with schedule.
• Driven and self-motivated.
• Able to work in a stressful environment.
• Multi-task several responsibilities.
• Quick problem solving, proactiveness and flexibility.
• Intraday supportto staff with questions, technical issues and more.
• Possess strong knowledge in departmental policies and procedures.
• Handle escalation with ease and provide resolution.
• Assist with training, shadowing and working on other projects.
• Excellent verbal and written communication.

#ACC

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify

Benefits

Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.