Retail Banking Team Lead: Growth & Service

Marthas Vineyard Bank; Falmouth (MA); On-site; USD 79,488,000 - 95,247,000; Full time

Job summary

Marthas Vineyard Bank’s Village Green Branch in Falmouth, MA is seeking a full-time Retail Banker to deliver retail banking services and maintain office efficiency. Responsibilities include handling transactions, assisting with deposits and loans, and supporting daily branch operations.

The role emphasizes client relationship building, compliance with banking regulations, and teamwork. Candidates should have a high school diploma, experience in retail banking or customer service, and strong

Qualifications

• High school diploma required; banking or finance education preferred.
• Experience in retail banking or customer service with increasing responsibility.
• Excellent organizational and communication skills.
• Proficient computer skills: Windows, Word, Excel.

Responsibilities

• Handle transactions accurately including deposits and withdrawals.
• Process Safe Deposit Box requests.
• Perform end-of-day balancing and ensure accuracy across transactions.
• Manage customer accounts and assist with disputes and wire transfers.
• Identify customer needs and offer appropriate banking solutions.
• Build and maintain relationships with customers and refer bank solutions.
• Assist in opening and maintaining personal and business accounts.
• Ensure compliance with state and federal banking regulations.

Skills

Organizational skills

Communication skills

Education

High school diploma

Banking/Finance education preferred

Tools

Windows

Excel

Word

Job description

Marthas Vineyard Bank’s Village Green Branch in Falmouth, MA is seeking a full-time Retail Banker to deliver retail banking services and maintain office efficiency. Responsibilities include handling transactions, assisting with deposits and loans, and supporting daily branch operations.

The role emphasizes client relationship building, compliance with banking regulations, and teamwork. Candidates should have a high school diploma, experience in retail banking or customer service, and strong