Retail Banking Specialist I/II — Growth & Service

Marthas Vineyard Bank; Falmouth (MA); On-site; USD 65,904,384 - 73,497,715; Full time

Job summary

Marthas Vineyard Bank in Falmouth, MA is seeking a Retail Banker to deliver retail banking services and maintain office efficiency at Village Green Branch. The role involves handling transactions, account maintenance, and delivering personalized customer service.

Responsibilities include deposits, loan payments, wire transfers, and promoting bank solutions while ensuring compliance and a high standard of accuracy. Office-based position with room for growth within the branch network.

Qualifications

• High school diploma required; additional banking/finance coursework preferred.
• Experience in retail banking or customer service with increasing responsibility.
• Excellent organizational and communication skills; attention to detail.

Responsibilities

• Handle transactions: deposits, withdrawals, loan payments, inquiries, checks and money orders.
• Process Safe Deposit Box service requests and end-of-day balancing.
• Manage and resolve customer account issues, including disputes and transfers, with high service levels.
• Identify customer needs and promote appropriate bank solutions (deposits, loans, services).
• Support Office Manager in cash management, deposits growth and customer retention.

Skills

Retail banking

Customer service

Organizational skills

Communication skills

Computer literacy

Education

High school diploma

Tools

Windows

Word

Excel

Job description

Marthas Vineyard Bank in Falmouth, MA is seeking a Retail Banker to deliver retail banking services and maintain office efficiency at Village Green Branch. The role involves handling transactions, account maintenance, and delivering personalized customer service.

Responsibilities include deposits, loan payments, wire transfers, and promoting bank solutions while ensuring compliance and a high standard of accuracy. Office-based position with room for growth within the branch network.