Teller – 57th Street Branch

The First National Bank in Sioux Falls; Sioux Falls (SD); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Profit Sharing

Paid Vacation & Holidays

Disability Insurance

Tuition Reimbursement

Employee Banking Perks

Community Volunteer Time

Job summary

The First National Bank in Sioux Falls is seeking a Teller to support daily customer transactions and relationship building at our Sioux Falls location.

You will handle cash, balance drawers, and provide product recommendations while delivering friendly, accurate service in a secure banking environment. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent required.
• Cash handling and sales experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide courteous customer service and greeting at the teller window.
• Process teller transactions accurately and efficiently, including cash handling and drawer balance.
• Identify customer needs and refer appropriate banking products and services.
• Follow bank policies, security procedures and regulatory requirements.
• Assist customers with safe deposit access and account inquiries.
• Maintain knowledge of current products to cross-sell and support sales goals.
• Deliver world-class service and contribute to a positive team environment.
• Support teamwork and uphold FIRST Values in daily duties.

Skills

Cash handling

Sales

Communication

Education

High school diploma

Job description

Position Summary

As a Teller you play an integral role in the customer experience at the bank You provide more than a transaction; you have the opportunity every day to build successful relationships with our customers and with your team We care about our customers personal and professional success and our goal is to make their financial lives easier and better Our Tellers help our customers along that financial journey by recognizing opportunities that can maximize their success and helping suggest excellent products and services to achieve their goals In addition our FIRST Values apply to all teammates without exception FIRST Values Family We support trust and respect each other our customers and our shareholdersIndependence & Innovation We embrace change as vital to our successRelationships We build relationships that are based on strong character mutual loyalty trust and respectStewardship We take care of ourselves so we can take care of othersTeamwork We help each other grow and succeed

Who we are

The First National Bank in Sioux Falls began its long term commitment to the Sioux Falls area in 1885 The oldest bank in Sioux Falls owes its longevity to a combination of service stability innovation and family involvement Over the past 140 years The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations The First National Bank Way which is a blend of our Mission Statement and FIRST Values serves as the foundation of our culture It is a gift that has been passed down to us and is the legacy that we will protect and preserve Nothing is more important to us it is the cornerstone of our success Our culture is driven by integrity service and strong values; nothing has shaped it more than our FIRST Values Our FIRST Values are not just words; they are truly felt by our employees customers shareholders and communities They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships Although banking has evolved over the years our mission and values have not and will not change

What you will do

Accountabilities Sales & Service Execute the Sales and Service program of the department when working with customers Ask questions to open up conversation and uncover solutions and opportunitiesFully understand the products and services that are applicable to their role and recommends those products to our customers when appropriateCross sell and make referrals when they see the opportunity to better serve our customers Responsible for the growth of their assigned portfolio and that of their direct reports if applicableRepresent the bank in a positive manner in their community and encourages prospects to become customersKnow how their role fits into the strategic plan of the bank and their departmentStrive to meet goals that have been set for them and for their overall teamUnderstand that their role includes delivering world class customer service by exceeding customers expectations and building brand loyaltyGreet and acknowledge each customerAnswer and direct phone callsListen for cues to identify customer needsProvide information on products and services and refer customers to appropriate areas of the bankProvide excellent customer serviceStay up to date on the products and services available from the bankQuality Follow guidelines policies and procedures of the bank to keep errors to a minimum Errors are identified quickly and remedied efficiently when they occurUse solid judgement when making decisions and keeps the banks policies procedures and reputation in mindExceptions are well thought out and documented with proper approvalComplete all financial transactions accurately and efficientlyPrepare cashiers checks and change ordersReconcile cash drawer and balance all transactions as part of end of day processingPrevent fraud by following policy and procedure and by using good judgement and discernment to identify suspicious or altered negotiable instrumentsAssist customers with Safe Deposit Box accessEnsure compliance with applicable banking regulations and security measuresAbility to uphold strict confidentiality policy

Qualifications

High school diploma required Relevant work experience or a combination of educationexperience that would enable incumbent to meet accountabilities and required competencies of the position Cash handling sales and service experience preferred

Skills and Abilities

Excellent verbal and written communication skillsExcellent organizational skills and attention to detail High degree of accuracy requiredAbility to conduct relationships in a manner that ensures cooperation and positive resultsAbility to adapt to the needs of the organization and teammates

Whats in it for you

Health InsuranceDental & Vision InsuranceProfit SharingPaid Vacation & HolidaysCompany paid short and long term disabilityTuition Reimbursement ProgramEmployee Banking PerksCommunity Volunteer timeAnd More