Retail Banking Specialist

Fishback Financial Corporation; United States; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) & ESOP

Wellness program

Tuition reimbursement

Student loan repayment

Volunteer hours

Childcare services

Mentorship program

Job summary

First Bank & Trust is seeking a personable customer service professional to deliver a superior guest experience, handle teller transactions, and proactively identify opportunities to meet client needs while building lasting relationships. You will learn products and services and educate clients to help them reach their financial goals.

The ideal candidate has a high school diploma, at least one year of related experience, strong written and verbal communication, empathy, collaboration, and a

Qualifications

• High school diploma required or equivalent.
• Minimum of one year of related experience preferred.
• Demonstrates strong verbal and written communication, active listening, and responsiveness.

Responsibilities

• Provide a superior service experience to bank guests and resolve transactional needs promptly.
• Perform teller transactions including deposits, withdrawals, payments, and negotiable items; maintain a balanced cash drawer.
• Educate clients on the bank's products and services to meet client and community needs.

Skills

Customer service

Strong communication

Empathetic

Collaborative

Problem solving

Education

High School Diploma

Job description

Job Description: This person shall be responsible for providing a superior service experience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first.

Qualifications: This person should have a high school diploma and a minimum of one year of related experience, or the equivalent. This person should demonstrate strong communication skills through excellent verbal and written correspondence, effective listening, and responsiveness. This person should be genuinely personable, empathetic to others, collaborative, and a solution driven problem solver.

Principal Responsibilities

Provide a superior service experience that not only satisfies the wants and needs of the bank’s guests but provides them with a unique experience indicative of First Bank & Trust’s culture and commitment to the communities we serve. Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk. While not required, a general understanding and aptitude for sales aids in this responsibility. Perform general teller functions including processing deposits, withdrawals, payments, and negotiable items. Maintain a balanced cash drawer each day. Remain risk-aware, recognizing and swiftly reporting any suspicious transactions. Assist in the daily servicing of branch hardware; including ATM and/or TCR(s). Anticipate needs and advise clients on solutions that personally benefit them. Assist in the opening of new accounts and establishing new relationships. Be an expert and educate clients in the bank’s suite of products, services and processes that meet both client and community needs. Proactively seek direction from the Retail Banking Supervisor and/or Retail Branch Manager that assures daily work aligns with organizational goals. In addition, be persistent in building relationships and collaborating with colleagues both in and outside of the Retail business line to meet client needs. Monitor and maintain both the deposit and credit portfolios for quality and potential risk. If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines. Act in accordance with FBT policies and procedures as set forth in the employee handbook. Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.

Compensation

Grade Hourly. Grade 3

Equal Opportunity

First Bank & Trust is an Equal Opportunity, Affiantative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].

We invest in our people

Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities. We have remained an independent community institution over the years and employ almost 700 people. Our employees are like family (they’re also part owners). Not only is working for us rewarding, but you’ll also be a part of a positive culture and company that gives back to the community. Our employees enjoy working together and treat each other (and customers) like family.

Work for us

Check out our career opportunities, and join a company that cares about its people and community.

Benefits

Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance. 401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account. Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year. Education Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That’s why we offer job shadowing, a mentorship program, and more. Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities. In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.

Culture

Our Culture: We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board.