Retail Banking Specialist

First Bank & Trust; Pipestone (MN); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

Health Savings Accounts

401(k)/ESOP

Paid Time Off

Flexible Work Arrangements

Paid Parental Leave

Student Loan Repayment Assistance

Job summary

First Bank & Trust in Pipestone, MN is seeking a customer service-focused associate to deliver a superior experience to guests and resolve needs promptly. You will build and maintain client relationships while learning bank products and services.

Responsibilities include handling deposits, withdrawals, payments, and teller duties; maintaining a balanced cash drawer; and advising clients on solutions that fit their financial goals. Training and benefits are provided.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Personable, empathetic, collaborative and problem-solving attitude.

Responsibilities

• Provide superior service to guests aligned with First Bank & Trust culture.
• Develop and grow profitable client relationships while minimizing risk.
• Perform general teller functions: deposits, withdrawals, payments, negotiable items, and balanced cash drawer.
• Anticipate client needs and advise on suitable solutions.
• Assist in opening new accounts and building new relationships.
• Educate clients on bank products, services, and processes.
• Coordinate with supervisors to align daily work with goals and collaborate across teams.
• Monitor deposits and credit portfolios for quality and risk; assist in collections as needed.
• Follow policies, procedures and required compliance training.

Skills

Customer service

Communication

Empathy

Collaboration

Problem solving

Sales aptitude

Education

High school diploma or equivalent

Job description

Job Description

This person shall be responsible for providing a superior service experience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first.

Qualifications

This person should have a high school diploma and a minimum of one year of related experience, or the equivalent. This person should demonstrate strong communication skills through excellent verbal and written correspondence, effective listening, and responsiveness. This person should be genuinely personable, empathetic to others, collaborative, and a solution driven problem solver.

Principal Responsibilities

• Provide a superior service experience that not only satisfies the wants and needs of the bank’s guests but provides them with a unique experience indicative of First Bank & Trust’s culture and commitment to the communities we serve.
• Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk. While not required, a general understanding and aptitude for sales aids in this responsibility.
• Perform general teller functions including processing deposits, withdrawals, payments, and negotiable items. Maintain a balanced cash drawer each day. Remain risk-aware, recognizing and swiftly reporting any suspicious transactions. Assist in the daily servicing of branch hardware; including ATM and/or TCR(s).
• Anticipate needs and advise clients on solutions that personally benefit them.
• Assist in the opening of new accounts and establishing new relationships.
• Be an expert and educate clients in the bank’s suite of products, services and processes that meet both client and community needs.
• Proactively seek direction from the Retail Banking Supervisor and/or Retail Branch Manager that assures daily work aligns with organizational goals. In addition, be persistent in building relationships and collaborating with colleagues both in and outside of the Retail business line to meet client needs.
• Monitor and maintain both the deposit and credit portfolios for quality and potential risk. If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.

The anticipated hourly range for this role is between $17.40 and $22.58. This range is a good faith estimate for the position. The actual compensation offered to a candidate may differ based on various factors, including the individual’s relevant experience, training, skills, work location, and other considerations. For those in eligible roles, we offer incentive compensation based on individual performance.

This role may qualify for a variety of benefits, such as:

• Medical
• Dental
• Vision insurance
• Health Savings Accounts
• 401(k)/ESOP
• Paid Time Off
• Flexible Work Arrangements
• Paid Parental Leave
• Student Loan Repayment Assistance

Learn more at www.bankeasy.com\careers.

Compensation Grade

Hourly Grade 3

First Bank & Trust is an Equal Opportunity, Affttive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].