Retail Banking Risk & Continuity Specialist

Texas Capital

Fort Worth (TX)

On-site

USD 85,000 - 125,000

Full time

25 hours ago

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Benefits offered by this job

Health insurance

Wellness program

Fertility and family building aids

401K match with company contributions

Paid leave and holidays

Job summary

Texas Capital Bank seeks a Retail Banking Risk Specialist to maintain risk and compliance posture, monitor daily operations across financial centers, and guide issue remediation and process optimization. You will diagnose performance, identify levers, and translate insights into decisive action within bank guidelines and laws.

The role requires 7+ years in retail banking operations or related fields, deep banking knowledge, and strong MS Office/PowerBI/Salesforce skills.

Qualifications

7+ years in retail banking operations, reconciliation, or related functions.
Knowledge of bank security protocols and financial center operations including teller, ATM, cash management and client service.

Responsibilities

Perform daily risk-related monitoring across all financial center operations, including floats and holds, CTRs and savings bonds processing.
Identify, assess, and mitigate operational and compliance risks across Retail LOB; elevate critical risks to leadership.
Serve as Internal Audit SME for Levels 1–3 issues.
Perform daily reconciliation of financial center transactions and general ledgers with proper documentation across locations.
Monitor and resolve system outages while managing cash logistics and POS issues; coordinate with support teams to minimize service disruption.
Coordinate operational issues including application access, equipment needs, workflow and transaction integrity across all Financial Centers.
Execute administrative account management and billing functions.
Oversee Retail Banking Business Continuity Program including implementation and maintenance.
Support programs including ATM cash management and Medallion Program Certification.
Create, modify and review processes, procedures and training materials for Retail line of business.
Develop SOPs and perform upgrades/testing to ensure system integrity.
Support continuous improvement initiatives across operations.
Provide guidance to team while adhering to bank policies and laws.
Prepare and distribute operational reports to leadership.
Own and execute special projects and strategic initiatives; travel 25% +/-.