Retail Banking Program Manager

Texas Capital; Richardson (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Fertility benefits

Life insurance

401K match

Paid leave

Paid holidays

PTO

Job summary

Texas Capital is seeking an experienced Retail Banking Operations leader to drive performance across the Retail LOB, partner with stakeholders, and align initiatives with bank strategy. You will manage complex processes, enforce governance, and guide teams through change while maintaining risk compliance.

This role requires 10+ years in retail banking operations with a business or finance degree, strong leadership, and the ability to influence senior leaders.

Qualifications

• 10+ years in retail banking operations or related support function.
• Bachelor’s degree in business or relevant field; strong knowledge of banking operations.
• Proven leadership and ability to drive change in a regulated environment.

Responsibilities

• Support the Retail line of business operations and vendor lifecycle management.
• Collaborate with stakeholders to achieve business objectives and drive initiatives.
• Serve as a strategic partner to Retail Banking leadership and monitor projects.
• Prepare and present analytics, program status, and goals achieved for leadership.
• Lead special projects on behalf of Retail Banking leadership.
• Identify, assess, and mitigate operational and compliance risks.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Risk management

Analytical problem solving

Education

Bachelor's degree in Business or related field

Tools

Vendor management systems

Compliance monitoring tools

Job description

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long‑term objectives. At Texas Capital, we do more than build business success. We build long‑lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas‑Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.

Responsibilities

• Support the overall operations of the Retail line of business (LOB), fostering collaboration to drive new technology solutions and the vendor lifecycle management and providing thought leadership to the Retail LOB.
• Collaborate with business stakeholders, product teams, legal, compliance, risk, marketing, technology, operational partners and other key stakeholders to achieve business objectives.
• Serve as a strategic partner to Retail Banking leadership, driving execution of key business initiatives and enterprise priorities.
• Monitor projects and participate in the preparation and delivery of presentations to various levels of management in written and verbal formats, including documenting, analytics, program status and goals met.
• Devising new programs that support the organization’s objectives
• Support system implementations, process enhancements, operational readiness activities, and change management efforts.
• Analyze business and operational data to identify trends, risks, opportunities, and actionable recommendations.
• Provide guidance and support to team members while adhering to bank guidelines, policies, and applicable laws.
• Facilitate cross‑team collaboration and provide feedback, operational, and administrative support for the Retail Banking Compliance and Governance Manager and Head of Retail Banking.
• Identify, assess, and mitigate operational and compliance risks across the Retail LOB; elevate critical risks to leadership.
• Coordinate operational issues including application access, equipment needs, workflow, and transaction integrity across all Financial Centers.
• Prepare, maintain, and distribute operational reports.
• Lead special projects and strategic initiatives on behalf of Retail Banking leadership.
• Perform other duties and projects as assigned.
• Day and Overnight Travel Required: 25% +/-

Qualifications

• 10+ years of experience in retail banking operations, reconciliation, or a related support function.
• Bachelor’s degree in business (Finance, Accounting, Real Estate, etc.) or other relevant degrees and work experience
• Strong knowledge of bank security protocols and financial center operations, including teller, ATM, cash management, and vendor management.
• Proven leadership skills; ability to build influence and drive change management.
• Excellent ability to multi‑task, manage competing priorities, and maintain attention to detail and accuracy.
• Business acumen and knowledge of banking regulations.
• Autonomous execution; adaptable to shifting priorities in a results‑driven environment.
• Sound strategic thinking and ability to influence leadership.
• Analytical problem‑solving with strong attention to detail.
• Process development and change management skills.
• Strong networking and cross‑team collaboration abilities.

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy. Texas Capital is an Equal Opportunity Employer.