Retail Banking Operations Leader

Sikorsky Financial Credit Union; Oronoque (CT); On-site; USD 75,000 - 110,000; Full time

Job summary

Sikorsky Credit Union in Stratford, CT seeks a Retail Operations Manager to lead the branch network, ensure compliance, and optimize day-to-day operations across locations.

Responsibilities include enforcing operating standards, improving service delivery, managing risk, and partnering with branch managers to boost efficiency while supporting staff development and continuous improvement.

Qualifications

• Minimum of 5 years of related retail banking or credit union experience.
• Strong knowledge of federal and state banking laws and compliance.
• Excellent sales, problem solving, and communication skills.
• Experience with mortgage loan origination processes preferred.
• Proficiency in Microsoft Word and Excel required.

Responsibilities

• Manage day-to-day operational activities across branch locations.
• Ensure consistent execution of operating procedures and service standards.
• Partner with Branch Managers to improve efficiency and member service.
• Serve as the primary operational resource for staff and managers.
• Ensure adherence to internal controls and security procedures.
• Monitor compliance with BSA/AML, OFAC, and consumer protection rules.
• Oversee vendor relationships (ATM servicing, cash delivery, printers).
• Recommend policy enhancements to reduce operational risk.
• Support workforce planning and staffing optimization.
• Promote positive work culture aligned with core values.

Skills

Retail banking experience

Regulatory compliance knowledge

Sales, problem solving, communication

MS Office (Word & Excel)

MLO registration

Notary public designation readiness

Education

High school diploma

Bachelor's degree preferred

Tools

Banking software familiarity

Job description

Sikorsky Credit Union in Stratford, CT seeks a Retail Operations Manager to lead the branch network, ensure compliance, and optimize day-to-day operations across locations.

Responsibilities include enforcing operating standards, improving service delivery, managing risk, and partnering with branch managers to boost efficiency while supporting staff development and continuous improvement.