Member Solutions & Banking Support Specialist

Sikorsky Financial Credit Union; Oronoque (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Sikorsky Credit Union in Stratford, CT is seeking a Member Solutions Specialist to assist members by phone, email, chat, and secure message. You will help with online banking, bill pay, and mobile banking, process transactions, and resolve inquiries following departmental guidelines.

The role emphasizes exceptional communication, regulatory awareness, and a positive service culture in a community-focused financial institution.

Qualifications

• High school diploma or equivalent required; some college coursework in business preferred.
• Minimum of 1 year of customer service experience in a financial institution or bank preferred.
• Knowledge of state and federal regulatory compliance requirements.
• Excellent communication, interpersonal, customer service, analytical and organizational skills with keen attention to detail.
• Familiarity with Microsoft Office.

Responsibilities

• Provide exceptional verbal and written communication to ensure member satisfaction.
• Accurately process transactions for members and research inquiries per guidelines.
• Assist members with online banking, bill pay, and mobile banking; resolve complex online issues.
• Educate members on Credit Union products and solutions based on their needs.
• Promote a positive work atmosphere and adhere to professional standards and the Credit Union's core values.
• Stay current with industry developments including regulation and technology changes.
• Ensure adherence to company policies and banking regulations; perform additional duties as required.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Education

High school diploma

Some college coursework in business

Tools

Microsoft Office

Job description

Sikorsky Credit Union in Stratford, CT is seeking a Member Solutions Specialist to assist members by phone, email, chat, and secure message. You will help with online banking, bill pay, and mobile banking, process transactions, and resolve inquiries following departmental guidelines.

The role emphasizes exceptional communication, regulatory awareness, and a positive service culture in a community-focused financial institution.