Retail Banking Intern

Rockland Trust; Rockland (MA); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Temporary Employee Benefits Plan

Job summary

Rockland Trust is offering Summer 2027 Retail Banking Intern opportunities across our branch network, including Greater Boston, the South Shore, the North Shore, Central Massachusetts, Cape Cod and Southern New Hampshire. Interns will gain hands-on experience working with customers and supporting tellers, bankers, and branch managers.

Throughout an 8–12 week program, interns participate in Teller Training, support branch operations, and engage in project work, networking events, and professional

Qualifications

• Completed at least one year of college and enrolled full-time in an accredited college or university.
• Interest in banking, business, finance, customer service, or related field.
• Strong verbal and written communication skills.
• Ability to deliver friendly, professional customer service and learn quickly.
• Willingness to work in a branch environment; ability to stand for long periods and lift up to 50 pounds.
• Eligible for internship credit with college/university authorization.

Responsibilities

• Participate in an 8- to 12-week internship program providing hands-on retail banking experience.
• Complete Teller Training Program and other learning opportunities.
• Support day-to-day branch operations and assist customers.
• Learn to process deposits, withdrawals, loan payments, check cashing and other transactions.
• Network with colleagues and participate in career development activities.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Comfort with technology

Education

Completed at least one year of college

Job description

Rockland Trust is seeking multiple Retail Banking Interns for Summer 2027.

This posting represents multiple opportunities which will be available across our Retail branch network. Candidates will have the opportunity to discuss location preferences during the interview process. Openings are available across:

• Greater Boston
• South Shore
• North Shore
• Central Massachusetts
• Cape Cod, Martha's Vineyard, Nantucket
• Southern New Hampshire

Have you ever wondered what happens inside a bank beyond deposits and withdrawals? As a Retail Banking Intern, you'll gain hands‑on experience working directly with customers and learning how a community bank helps individuals, families, and businesses achieve their financial goals.

Throughout the summer, you'll work alongside experienced Tellers, Bankers, and Branch Managers in one of our branch locations. Interns participate in Rockland Trust's Teller Training Program and spend much of their time supporting day‑to‑day branch operations, serving customers, processing transactions, and learning the fundamentals of retail banking.

Working directly with customers, you'll learn how to support their banking needs, identify solutions, and build relationships that help create a positive banking experience. In addition to your branch responsibilities, you'll participate in project work, networking events, and professional development opportunities designed to broaden your understanding of the banking industry and introduce you to potential career paths within financial services.

What You’ll Learn:

• Delivering exceptional customer service in a branch environment
• Processing financial transactions accurately and responsibly
• Building professional relationships with customers and colleagues
• Understanding how a bank supports individuals, families, and local businesses
• Learning how banking products and services help customers achieve their financial goals
• Utilizing banking technology and digital tools to support customer experiences
• Problem‑solving and identifying solutions to customer needs
• Developing communication, teamwork, professionalism, and sound judgment
• Exploring career opportunities within banking and financial services

What You’ll Do:

• Participate in an 8 to 12‑week internship program designed to provide hands‑on retail banking experience
• Complete Rockland Trust's Teller Training Program and other learning opportunities
• Gain exposure to branch operations while building your professional network
• Welcome customers into the branch and help direct them to the appropriate team member
• Provide friendly, professional support both in person and over the phone
• Learn to accurately process deposits, withdrawals, loan payments, check cashing, and other financial transactions
• Work alongside experienced banking professionals to understand how banking products and services support customer needs and financial goals
• Serve customers by providing information and connecting them with appropriate banking resources and solutions
• Learn and follow security, privacy, and compliance practices while safeguarding customer information and bank assets
• Collaborate with colleagues and managers to deliver outstanding customer experience
• Participate in networking events, project work, and career development activities throughout the internship
• Perform other duties and learning assignments as needed

What You’ll Gain:

Professional Experience

Build practical skills that employers value, including customer service, cash handling, communication, relationship building, problem‑solving, teamwork, attention to detail, and professionalism.

Mentorship & Networking

Connect with experienced professionals across Rockland Trust and learn about different career paths within banking and financial services.

Career Exploration

Gain firsthand exposure to retail banking while learning about opportunities in branch banking, operations, lending, leadership, and other areas of the organization.

Community Impact

Learn how community banks support local individuals, families, businesses, and nonprofit organizations.

Training & Development

Receive structured training, coaching, and feedback while developing foundational banking, customer service, and relationship management skills.

Competitive Benefits

As a Seasonal Employee of Rockland Trust, you'll be eligible to participate in our Temporary Employee Benefits Plan, which includes medical insurance, 401(k), paid time off, and more.

What We’re Looking For:

• Completed at least one year of college and currently enrolled full‑time in an accredited college or university
• Interest in gaining professional experience in banking, business, finance, customer service, or a related field
• Strong verbal and written communication skills
• Positive attitude and willingness to learn
• Ability to deliver friendly, professional customer service
• Comfortable using computers and technology to support customer needs
• Ability to work effectively both independently and as part of a team
• Strong attention to detail and commitment to accuracy
• Professional appearance and demeanor
• Ability to work within a branch environment, including periods of standing and continuous customer interaction
• Ability to lift and carry up to 50 pounds
• Ability to work up to 35 hours per week from June through August, including flexible scheduling Monday through Saturday
• Ability to travel to branch locations within a reasonable commuting distance, as needed
• Ability to successfully complete required training programs
• Students seeking internship credit must obtain authorization from their college or university before the start of the internship

Preferred Qualifications

No banking experience is required. Previous experience in customer service, retail, hospitality, campus leadership, cash handling, or other public‑facing roles is helpful but not required.

Why Rockland Trust?

At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and supported, they're empowered to make a meaningful difference for our customers and communities.

Recognized as one of The Boston Globe's Top Places to Work, we are committed to creating an environment where colleagues feel respected, supported, and empowered to grow. Through meaningful relationships, community involvement, ongoing development, and a collaborative culture, we help colleagues build skills that support both personal and professional success.

For more than 116 years, Rockland Trust has helped individuals, families, and businesses achieve their financial goals while strengthening the communities we serve. We believe Each Relationship Matters, and we're committed to creating opportunities for colleagues to learn, grow, and make an impact.

If you're looking for a summer internship where you can gain hands‑on banking experience, develop meaningful professional skills, and explore potential career opportunities, we'd love to hear from you.