Retail Staffing Intern

Rockland Trust; Rockland (MA); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Rockland Trust is offering a Retail Staffing Summer Intern position to gain hands-on exposure to staffing analytics, branch workforce planning, and operational improvements.

You will analyze workforce data, help optimize staffing models, and support presentations across the branch network while collaborating with senior Retail Staffing leaders during a hybrid summer program.

Qualifications

• Strong written and verbal communication is required.
• Analytical and problem-solving abilities are essential.
• Service-oriented mindset and professional demeanor are important.
• Intermediate Microsoft Word skills are expected.
• Advanced Excel and PowerPoint skills preferred.

Responsibilities

• Support staffing analysis and branch workforce planning projects.
• Gather data and perform analysis to support staffing recommendations.
• Assist in preparing staffing presentations, reports, and recommendations.
• Conduct branch staffing reviews and operational analysis.
• Develop staffing review guidelines and scenario planning tools.

Skills

Communication

Analytics

Customer service

Excel

PowerPoint

Word

Time management

Teamwork

Multitasking

Professionalism

Tools

Excel

PowerPoint

Word

Job description

Job Description

Analyze Workforce Trends. Support Branch Success. Help Shape Staffing Strategy.

Retail Staffing Summer Intern

Have you ever wondered how organizations determine the right staffing levels to support customer service, business growth, and operational efficiency? Are you interested in workforce planning, business analytics, operations, and using data to solve real business challenges?

As a Retail Staffing Summer Intern, you'll gain hands-on experience supporting Rockland Trust's Retail Staffing team and helping optimize staffing strategies across the branch network. You'll work alongside experienced retail leaders and staffing professionals to analyze workforce data, evaluate staffing needs, develop recommendations, and support strategic initiatives that help branches deliver exceptional customer experiences.

At Rockland Trust, our branch teams are at the center of every customer relationship. As part of the Retail Staffing team, you'll help support staffing decisions that enable our colleagues to serve customers effectively while ensuring branches are positioned for success. This internship offers a hybrid work environment, providing opportunities to collaborate in person with retail leadership.

In addition to your individual responsibilities, interns will participate in collaborative summer projects with fellow interns.

Whether you're interested in business analytics, workforce planning, operations, management, strategy, or retail banking, this internship will help you learn, grow, and build a strong foundation for your future career.

What You'll Do

Gain Exposure to Workforce Planning & Staffing Strategy

As a Retail Staffing Summer Intern, you'll support projects focused on staffing analysis, branch workforce planning, and operational efficiency. You'll gain valuable experience using data to evaluate staffing models and make recommendations that support the Bank's retail network.

Key Responsibilities

• Participate in and assist with coordination of Retail Banking Intern project meetings.
• Support responsibilities related to assisting the Retail Banking Interns throughout the summer program.
• Gather data and perform analysis to support staffing recommendations and workforce planning initiatives.
• Assist in preparing staffing presentations, reports, and recommendations.
• Conduct detailed branch staffing reviews and operational analysis.
• Help develop staffing review guidelines and "what-if" scenario planning tools for branch staffing assessments.
• Work with staffing models to support branch support team assignments.
• Assist with creating and maintaining scorecards measuring branch adherence to staffing models.
• Support special projects and initiatives identified by the Retail Staffing & Manager.
• Participate in collaborative summer projects with fellow interns.

What You'll Learn

• Workforce planning and staffing analysis.
• Retail banking operations.
• Business reporting and analytics.
• Data collection and trend analysis.
• Resource allocation and staffing models.
• Presentation development and executive reporting.
• Operational efficiency and process improvement.
• Professional communication and stakeholder collaboration.
• Project management and strategic planning.

What You'll Gain

This internship is designed to provide meaningful experience, professional growth, and valuable career-building opportunities.

By The End Of The Summer, You'll Have

• Hands-on experience supporting retail staffing and workforce planning initiatives.
• Exposure to branch operations and retail banking strategy.
• Experience analyzing data and making business recommendations.
• Opportunities to network with leaders and professionals throughout the Bank.
• Stronger analytical, communication, and presentation skills.
• Experience working with staffing models and operational reporting.Greater confidence working in a professional business environment.
• Valuable accomplishments that will strengthen your resume and future career opportunities.

The Summer Intern Experience

At Rockland Trust, interns aren't just observers. They're contributors.

Throughout The Summer, You'll

• Collaborate with interns from across the Bank.
• Tackle real business challenges.
• Strengthen teamwork, leadership, and presentation skills.
• Expand your professional network.
• Gain exposure to leaders across the organization.
• Develop career-ready skills through meaningful work and mentorship.

What We're Looking For

Skills & Qualifications

• Strong written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Service-oriented mindset and professional demeanor.
• Intermediate Microsoft Word skills.
• Advanced Excel and PowerPoint skills preferred.
• Ability to work effectively with departments and stakeholders across the organization.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and meet deadlines.
• Genuine desire to help customers and colleagues succeed.
• Positive attitude, initiative, and willingness to learn.
• Ability to work independently and as part of a team.

Who Should Apply?

This internship is perfect for students who enjoy working with data, solving business challenges, analyzing trends, and helping organizations operate more effectively. If you're interested in workforce planning, business analytics, operations, management, or retail banking, you'll gain valuable hands-on experience while developing skills that will benefit you throughout your career.

If you're ready to turn data into decisions, support branch success, strengthen your professional skills, and gain valuable experience in workforce planning and business strategy, we'd love to have you join us this summer.

Equal Opportunity Employer

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.