Retail Banking Branch Manager

Heartland Bank and Trust Company; Peoria (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Heartland Bank and Trust Company is seeking a Retail Manager in Peoria, IL to develop people, drive branch performance, and collaborate across lines of business to grow community banking opportunities.

The role focuses on coaching staff, delivering excellent customer experiences, maintaining product knowledge, and leading sales initiatives within the branch. Strong leadership and retail banking experience are required.

Qualifications

• Associate’s Degree in related Curriculum and minimum 3 years banking, sales/marketing, retail experience.
• Minimum 1 year leadership preferred or equivalent combination of education and experience.

Responsibilities

• Attracts, retains, and supports career development of retail team members.
• Develop and foster relationships with key customers and prospects within the community.
• Demonstrate an excellent customer experience, engaging customers by name, in a friendly professional manner.
• Coach and mentor retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and minimize risk of fraud.
• Maintain knowledge of Bank's products and services.
• Lead and drive successful sales and service initiatives.
• Coordinate and perform retail duties including customer transactions and account openings/servicing.
• Collaborate with Retail Support Manager to align branch efforts with Heartland Bank’s strategy.

Skills

Leadership

Customer relationships

Customer service

Coaching

Sales initiatives

Operations knowledge

Education

Associate’s Degree or higher

Job description

Heartland Bank and Trust Company is seeking a Retail Manager in Peoria, IL to develop people, drive branch performance, and collaborate across lines of business to grow community banking opportunities.

The role focuses on coaching staff, delivering excellent customer experiences, maintaining product knowledge, and leading sales initiatives within the branch. Strong leadership and retail banking experience are required.