Retail Banking Associate: IRA & Cross-Sell Expert

VisionBank; Ames (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

VisionBank in Ames, IA is seeking a banking professional to provide a full range of services, assess and handle customer accounts, and cross-sell bank products. You will gather and process customer information and help clients manage their financial needs.

The role focuses on opening accounts, securing information, guiding customers through options such as IRAs and HSAs, handling deposits, and ensuring security in all transactions.

Responsibilities

• Opens new accounts and cross-sells additional retail products and services.
• Initiates discussion to determine customer needs.
• Sells additional products and services through cross-selling, portfolio development and focusing on the customer’s needs.
• Explains various account options such as account ownership, business, IRA, funeral agreement accounts, savings, certificates, and checking account programs to customers.
• Gathers, inputs, and verifies required personal information from customers, such as name, address, date of birth, employment information, social security number, etc., according to established procedures while maintaining the highest level of security
• Prepares and reviews new account paperwork with customer.
• Receives and processes initial deposits for new account opening. Verifies all cash transactions and ensures authenticity of all negotiable items before acceptance according to policies and procedures.
• Refers new business customers to Commercial Relationship Banker for additional bank services.
• Understands and follows the policies and procedures for new & existing customers and working to cross sell and refer all banking products and services, including to other lines of business.
• Services IRA and HSA Accounts.
• Completes withdrawal requests and renewals on certificates of deposit.
• Handles Individual Retirement Account and Health Savings Account (HSA) inquiries and transactions.
• Informs customers of retirement account rules and restrictions.
• Gathers and inputs necessary personal information from customers.
• Prepares documents such as plan agreement, disclosure statements, CDs, signature cards, etc.
• Verifies annual retirement account reports to customers. Processes IRA distributions and verifies coding of accounts.
• Processes mail requests from other financial institutions for IRA transfers.
• Responds to questions from customers and staff regarding retail bank products and services.
• Responds to written and verbal requests or inquires. Researches

Job description

VisionBank in Ames, IA is seeking a banking professional to provide a full range of services, assess and handle customer accounts, and cross-sell bank products. You will gather and process customer information and help clients manage their financial needs.

The role focuses on opening accounts, securing information, guiding customers through options such as IRAs and HSAs, handling deposits, and ensuring security in all transactions.