Retail Banking - Assistant Bank Manager

Independent Bank; Grand Rapids (MI); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Competitive compensation

Flexible PTO

Community-focused events

Job summary

Independent Bank in Michigan seeks an Assistant Bank Manager to support daily branch operations, coach staff, and ensure exceptional client service. You’ll help drive sales activity and participate in staff development while assuming branch leadership in the Bank Manager’s absence.

The role offers exposure to multiple banking areas and opportunities to advance within a collaborative, community-focused team.

Qualifications

• High School Diploma required.
• 3+ years of banking experience preferred.
• 1+ year of direct or indirect leadership experience.
• Adherence to regulatory compliance and personnel policies (BSA, information security, ethics).
• Excellent interpersonal, presentation and communication skills.
• In-depth knowledge of Independent Bank products and services to provide excellent client service and referrals.
• Ability to train clients and prospects on deposit products at their location.
• Willingness to travel regionally to other branches or meetings.

Responsibilities

• Oversee daily branch operations in collaboration with Branch Manager.
• Lead, coach and develop branch staff; train and evaluate performance.
• Provide new product and service training to clients and staff; assist with account migrations and loan support.
• Serve as primary backup for teller operations and handle escalations.
• Act as point-of-contact for branch personnel and customers with operational questions.

Skills

Interpersonal skills

Communication

Leadership experience

Customer service orientation

Regulatory knowledge

Education

High School Diploma

Job description

Be Proud, Be YOU, Be Independent!

Are you an experienced banking professional ready to take the next step in your career? Join a team that values your experience, celebrates individuality, and supports your professional growth.

At Independent Bank, we foster a culture built on collaboration, integrity, and innovation. We believe in the power of unique perspectives and experiences-and that the best ideas come from teams that reflect the communities we serve. Guided by a strong mission and shared values, we’re committed to helping people achieve financial independence with confidence and clarity.

About the Role:

As an Assistant Bank Manager, you’ll play a key role in supporting the daily operations of a full-service branch. You’ll assist in leading branch staff, ensuring exceptional client service, and driving operational excellence. You’ll also support sales activities and play a hands-on role in developing team members. In the absence of the Bank Manager, you’ll oversee branch operations and ensure continuity of service.

Why You Should Apply:

• Competitive compensation package.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What You Will Do:

• Responsible for the daily operations of the branch including, support of branch administration related policies, procedures and audits, staffing (scheduling and coaching), client escalation issues.
• Share responsibility with the Branch Manager for development of branch staff; including training, coaching, evaluation of performance, and disciplinary actions.
• Provide new product and service training to clients and staff. Assists clients with other services including account migration from other banks, account maintenance, and loan support.
• Assist clients with other services including account migration from other banks, account maintenance, and loan support.
• Serve as primary back-up for teller line operations.
• Serve as point-of-contact for branch personnel and customers who have operational questions including override authorities.
• Supports branch growth initiatives including promoting Independent Bank.
• Participate in special projects relating to product conversions and new product development.
• Assist with complex transactions including providing overrides and functions requiring additional authorization levels.
• Perform other duties as assigned.

What We’re Looking For:

• High School Diploma
• 3+ years of banking experience preferred.
• 1+ year of direct or indirect leadership experience.
• Adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position, including Bank Secrecy Act (BSA), Confidentiality, Information Security, and Ethical Standards. Completes all online compliance and regulatory courses.
• Excellent interpersonal, presentation and communication skills.
• In-depth knowledge of Independent Bank products and services to continually provide excellent client service, including introduction of additional Bank products to enhance the client’s relationship by referral to appropriate department or staff whenever possible.
• Ability to demonstrate/train Bank clients and prospects on deposit products in their place of business.
• Represent the Bank to the community through good customer relations.
• Available to travel throughout the region/state to work at other branches or attend meetings.

Be Proud. Be YOU. Be Independent!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.