Assistant Bank Manager

Independent Bank; Traverse City (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation package

Flexible paid time off

Knowledgeable, goal-driven team

Exposure to various banking areas

Community-focused events

Job summary

Independent Bank in Traverse City, MI is seeking an Assistant Bank Manager to support daily branch operations, mentor staff, and uphold exceptional service standards. You’ll collaborate with leadership to ensure smooth workflows, incident-free audits, and smooth customer experience.

The role invites growth within a community-focused bank that values teamwork, integrity, and innovation. Willingness to travel regionally may be required.

Qualifications

• 3+ years of banking experience preferred.
• 1+ year of direct or indirect leadership experience.
• Adhere to all applicable regulatory compliance and personnel policies (BSA, confidentiality, information security, ethical standards).

Responsibilities

• Oversee daily branch operations in the absence of the Branch Manager.
• Lead, coach and develop branch staff; ensure exceptional client service.
• Provide product knowledge and cross-sell across bank services to clients.
• Assist clients with account migrations, maintenance, and loan support.
• Serve as back-up for teller line operations and handle high-level overrides.

Skills

Interpersonal skills

Presentation skills

Communication skills

Education

High School Diploma

Job description

Are you an experienced banking professional ready to take the next step in your career? Join a team that values your experience, celebrates individuality, and supports your professional growth.

At Independent Bank, we foster a culture built on collaboration, integrity, and innovation. We believe in the power of unique perspectives and experiences and that the best ideas come from teams that reflect the communities we serve. Guided by a strong mission and shared values, we're committed to helping people achieve financial independence with confidence and clarity.

About the Role:

As an Assistant Bank Manager, you'll play a key role in supporting the daily operations of a full-service branch. You'll assist in leading branch staff, ensuring exceptional client service, and driving operational excellence. You'll also support sales activities and play a hands-on role in developing team members. In the absence of the Bank Manager, you'll oversee branch operations and ensure continuity of service.

Why You Should Apply:

• Competitive compensation package.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What You Will Do:

• Responsible for the daily operations of the branch including, support of branch administration related policies, procedures and audits, staffing (scheduling and coaching), client escalation issues.
• Share responsibility with the Branch Manager for development of branch staff; including training, coaching, evaluation of performance, and disciplinary actions.
• Provide new product and service training to clients and staff. Assists clients with other services including account migration from other banks, account maintenance, and loan support.
• Assist clients with other services including account migration from other banks, account maintenance, and loan support.
• Serve as primary back-up for teller line operations.
• Serve as point-of-contact for branch personnel and customers who have operational questions including override authorities.
• Supports branch growth initiatives including promoting Independent Bank.
• Participate in special projects relating to product conversions and new product development.
• Assist with complex transactions including providing overrides and functions requiring additional authorization levels.
• Perform other duties as assigned.

What We're Looking For:

• High School Diploma
• 3+ years of banking experience preferred.
• 1+ year of direct or indirect leadership experience.
• Adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position, including Bank Secrecy Act (BSA), Confidentiality, Information Security, and Ethical Standards. Completes all online compliance and regulatory courses.
• Excellent interpersonal, presentation and communication skills.
• In-depth knowledge of Independent Bank products and services to continually provide excellent client service, including introduction of additional Bank products to enhance the client's relationship by referral to appropriate department or staff whenever possible.
• Ability to demonstrate/train Bank clients and prospects on deposit products in their place of business.
• Represent the Bank to the community through good customer relations.
• Available to travel throughout the region/state to work at other branches or attend meetings.

Member FDIC - Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.