Relationship Banker

Valley National Bank; Vernon (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Valley National Bank in Vernon, NJ seeks a friendly teller to grow customer relationships and process transactions with accuracy. You will open new accounts, cross-sell banking products, and promote online and mobile banking while delivering service aligned with the bank's mission.

The role emphasizes compliance, community involvement, and professional interaction with customers in a busy branch environment.

Responsibilities

• Grow existing customer relationships and acquire new ones through sales, lead management, and cross selling.
• Deliver exceptional customer service aligned with the bank's mission with friendly, professional, solution oriented service.
• Maintain knowledge of bank products and educate customers, cross-selling to meet financial needs.
• Present a confident, professional demeanor to establish trust and identify customer needs.
• Meet with customers for financial needs assessments, maximize sales, open new accounts (checking, savings, CDs, IRAs) and discuss loans.
• Promote online and mobile banking capabilities.
• Meet service standards; oversee sales referrals and coach branch staff.
• Process customer transactions accurately using teller tech; balance cash drawer and operate equipment.
• Serve as Vault Teller; manage cash levels, currency/coin orders, and distribution.
• Participate in community events and CRA initiatives.
• Report significant issues to management and ensure regulatory compliance.
• Adhere to the bank's code of conduct and policies.

Job description

Responsibilities include but are not limited to:

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.