Relationship Banker

Valley National Bank; Sparta Township (NJ); On-site; USD 38,000 - 50,000; Full time

Job summary

Valley National Bank in New Jersey seeks a customer-focused banking professional to grow relationships, open accounts, and cross-sell loan products. The role emphasizes accurate cash handling, teller duties, and delivering friendly, solution-oriented service to every customer.

You will promote online and mobile banking, participate in community CRA initiatives, and support branch staff while meeting compliance and service quality standards.

Responsibilities

• Focus on growing existing relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, open accounts (checking, savings, CDs, IRAs) and discuss/sell loans.
• Promote online and mobile banking capabilities.
• Meet service quality standards, oversee the sales referral process, and coach branch staff.
• Process transactions efficiently; balance cash drawer and use teller equipment.
• Serve as Vault Teller, managing currency and coin orders within limits.
• Participate in community events and CRA initiatives.
• Report significant matters and unusual activity to management while maintaining compliance knowledge.
• Adhere to the bank's code of conduct and policies.

Job description

Responsibilities include but are not limited to:

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.