Retail Attendant

SOUTHALL FARM & INN; Franklin (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay and benefits

PTO and growth opportunities

401k and company match

Weekly pay

Wellness activities and discounts

Free meals and perks

Job summary

Southall Farm & Inn in Franklin, TN invites a Retail Attendant to anticipate guests’ needs, provide items to enhance their experiences, and deliver on the Southall brand promise. As a frontline ambassador, you will greet guests, assist with merchandise across boutique spaces and e-commerce, and collaborate with departments to upsell.

The role requires 1–3 years retail experience, superb communication, and flexibility to work evenings, weekends and holidays.

Qualifications

• 1–3 years retail experience preferred.
• Working knowledge of POS and computer systems.
• Customer-focused with strong interpersonal and communication skills.
• Ability to remain flexible in a dynamic retail environment.

Responsibilities

• Greet and welcome all guests into the boutique/retail space.
• Provide highest level of customer service and promote Southall as a brand.
• Ensure guest satisfaction by creating an emotional connection and answering questions.
• Handle guest concerns and resolve problems with guests’ satisfaction.
• Provide options for retail experiences across all channels, including e-commerce and property destinations.
• Maintain knowledge of brands and artisans to describe and sell merchandise.
• Stock, present, and merchandise boutique/retail spaces daily.
• Collaborate with departments to upsell and enhance guest experiences.
• Meet or exceed KPI goals and operate a POS system for transactions and orders.
• Flexibility to work evenings, weekends, and holidays.

Skills

Retail experience

POS systems

Customer service

Communication

Flexibility

Education

High School Diploma

Job description

Description

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Retail Attendant will anticipate guests’ needs, provide items to enhance their experiences, and deliver on the Southall brand promise.

Responsibilities

• Greet and welcome all guests into the boutique/retail space immediately
• Provide the highest level of customer service to identify guest needs and promote Southall as a brand
• Ensure guest satisfaction by creating an emotional connection, being attentive, and answering questions.
• Handle customer concerns and resolve problems with guests’ satisfaction while cultivating trust and respect as a steward of Southall
• Provide endless options for retail experiences across all channels, including multiple retail spaces, e-commerce, and property destinations.
• Maintain Strong knowledge of all brands and artisans to effectively describe and sell merchandise
• Take ownership of daily stocking, visual presentation, and merchandising of boutique/retail spaces.
• Collaborate with numerous departments to upsell and enhance guest experiences throughout the property.
• Meet or exceed KPI goals with a clear understanding of role expectations in a retail setting
• Accurately operate a POS/computer system, including processing transactions, fulfilling online and e-commerce orders, and ensuring timely shipment of orders
• Flexibility and availability to work evenings, weekends, and holidays are a must.

Requirements

• 1-3 years of retail experience preferred
• Working knowledge of POS and computer systems
• Strong problem-solving skills and self-motivated with a positive attitude
• Customer-focused with strong interpersonal and communication skills
• Highly motivated to take initiative, excel independently, and maintain pristine organizational standards across all boutique and stock areas.
• Ability to remain flexible and collaborative in a dynamic retail environment
• Excellent communication skills, both verbal and written
• Ability to bend, reach, and carry up to 30 pounds.
• High School Diploma preferred

Our Benefits

• Competitive compensation package
• Generous paid time off accruals
• 401k and company match
• Weekly pay
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.