Retail Associate – Thrift Store & Community Impact

Union Gospel Mission of the Inland Northwest; Spokane (WA); On-site; USD 23,000 - 26,000; Full time

Job summary

Union Gospel Mission's Spokane thrift stores are seeking a dedicated Retail Associate to support store operations under the Retail Manager. You will help create a Christ-centered shopping environment, handle the register, assist customers, and maintain displays and store appearance.

The role requires a High School diploma, a friendly attitude, reliable math and money handling, and strong English communication.

Qualifications

• Must have a commitment to UGM’s mission.
• Must be a people person with a pleasant and willing attitude and have a servant’s heart.
• Experience in retail operations preferred.
• Excellent communication skills (both oral and written) with an excellent command of the English language.

Responsibilities

• Assist the Retail Management team in building the team, by being an example of “revealing Christ” to all staff, donors, and customers.
• Provide a friendly and joyful welcoming to all customers when they enter the store and throughout their shopping experience.
• Assist the Retail Management team in register transactions including handling of cash and credit card payments and any non-cash purchases, to ensure the accuracy and security of all transactions.
• Work with the Retail Management team to establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.
• Communicate, daily, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.
• Attend as required, or requested, all training events provided by the company and all store meetings as scheduled by the manager in order to keep current on any policy changes, new procedures, and other information essential to performing the job.

Skills

Customer service

Communication

Math skills

Cash handling

Cash register operation

English proficiency

Teamwork

Education

High school diploma or GED

Tools

Cash register

Credit card machine

Copier

Fax

Printers

Scanners

Job description

Union Gospel Mission's Spokane thrift stores are seeking a dedicated Retail Associate to support store operations under the Retail Manager. You will help create a Christ-centered shopping environment, handle the register, assist customers, and maintain displays and store appearance.

The role requires a High School diploma, a friendly attitude, reliable math and money handling, and strong English communication.