Retail Associate Sales - Inside Sales

Builders FirstSource, Inc.; Santa Cruz (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Builders FirstSource, Inc. is seeking an entry-level Retail Associate for its San Lorenzo Lumber & Home Centers in the Santa Cruz area. You will assist customers, process payments, stock shelves, and help with displays and inventory.

The role emphasizes customer service, basic math, and clear communication. On-the-job training is provided in a retail environment with standing, lifting up to 80 pounds, and occasional vehicle assistance.

Qualifications

• High school diploma or GED or equivalent work experience.
• Entry level position with on-the-job training.
• Knowledge of company products and standards.
• Ability to communicate effectively, both verbally and in writing.
• Good math skills.
• Good customer service skills.

Responsibilities

• Greets customers and receives payment; issues receipts, refunds, credits, or change due to customers; packages customer purchases.
• Directs customers to product pick-up point and provides product/location information.
• Places merchandise on shelves and in bins according to type and size; manages stock rooms.
• Monitors shelves for low/out-of-stocks and reports damage or spoilage.
• Ensures correct pricing and attaches promotional signage.
• Assists in unpacking, checking in merchandise, and setting up displays.
• Assists in transporting purchases to customers' vehicles when needed.
• Performs related clerical duties and participates in inventory counts.

Skills

Customer service

Math skills

Communication skills

Education

High school diploma or GED

Job description

The San Lorenzo Lumber & Home Centers are conveniently located throughout the Santa Cruz area, offering both homeowners and contractors complete customer service. Our sales staff can help select the proper hardware, tools and supplies needed for just about any project. Today, San Lorenzo Lumber & Home Centers is owned by Builders FirstSource, the largest supplier of building products, prefabricated components, and value-added services to the residential construction market in the U.S.

Under direct supervision, sorts and stocks merchandise onto proper shelves, bins, or pegs. Assists customers, receives payment, stocks material and assists in all areas of Retail business as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets customers and receives payment; issues receipts, refunds, credits, or change due to customers; package customer purchases; thanks customers for their business.
• Acknowledges incoming customers in a pleasant manner and provides product information, location, and general store knowledge. Directs customer to product pick-up point, if necessary.
• Places merchandise in bins, on floor, or on shelves, according to identifying information such as style, size, or type of material. Places product overstock in proper location in stockroom.
• Checks shelves and pegs for low or out-of-stocks and re-fills from stockroom. Reports stock damage or spoilage.
• Ensures that bin tags are properly placed on shelves.
• Ensures merchandise is correctly priced.
• Attaches promotional and sale signage to proper merchandise.
• Assists in unpacking and checking in merchandise.
• Assists in setting up or re-organizing product displays.
• Answers basic customer questions while on floor.
• May assist in transporting customer purchases to vehicle.
• May perform related clerical duties, such as preparation of transfer slips, control of pick cards, and maintaining records.
• Participates in periodic, special, and annual inventory counts.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or General Education Degree (GED); or equivalent work experience.
• This is an entry level position where the incumbent will receive on-the-job training.

COMPETENCIES

• Knowledge of company products and company standards
• Ability to communicate effectively, both verbally and in writing
• Good math skills
• Good customer service skills

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed within a retail environment which involves standing and/or walking most of the day.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• May be required to perform specific tasks that involve climbing, lifting, pushing or kneeling

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.