Retail Associate Sales - Builders Hardware

SAN-Lorenzo-Lumber-; Santa Cruz (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

Builders FirstSource operates Soquel CA Home Center locations in the Santa Cruz area, offering hardware, tools and supplies with a focus on customer service. The Retail Associate Sales role supports daily sales activities, merchandise stocking, pricing accuracy and customer assistance to ensure a smooth shopping experience.

The position emphasizes friendly service, product knowledge, and efficient handling of payments and stock, with opportunities to participate in inventory and display setup.

Qualifications

• High school diploma or GED required.
• This is an entry level position with on-the-job training.

Responsibilities

• Greet customers and receive payment; issue receipts, refunds, credits, or change.
• Provide product information, location details, and general store knowledge to customers.
• Stock merchandise on shelves, bins, or pegs and place overstock in stockroom.
• Check shelves for low or out-of-stocks and restock from stockroom.
• Ensure bin tags and merchandise are correctly priced and properly displayed with signage.
• Assist in unpacking, checking in merchandise, and setting up product displays.
• Answer basic customer questions on the floor and help direct to pickup points.
• Assist in transporting purchases to customers' vehicles; perform related clerical duties as needed.
• Participate in periodic inventory counts and support other duties as assigned.

Skills

Customer service

Product knowledge

Communication

Education

High school diploma or GED

Job description

Retail Associate Sales - Builders Hardware

Soquel CA Home Center - 2435 41St Ave (95073), 2435 41St Ave, Soquel, California, United States of America

Job Description

Posted Wednesday, August 5, 2026 at 7:00 AM

The San Lorenzo Lumber & Home Centers are conveniently located throughout the Santa Cruz area, offering both homeowners and contractors complete customer service. Our sales staff can help select the proper hardware, tools and supplies needed for just about any project. Today, San Lorenzo Lumber & Home Centers is owned by Builders FirstSource, the largest supplier of building products, prefabricated components, and value-added services to the residential construction market in the U.S.

Under direct supervision, sorts and stocks merchandise onto proper shelves, bins, or pegs. Assists customers, receives payment, stocks material and assists in all areas of Retail business as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets customers and receives payment; issues receipts, refunds, credits, or change due to customers; package customer purchases; thanks customers for their business.
• Acknowledges incoming customers in a pleasant manner and provides product information, location, and general store knowledge. Directs customer to product pick-up point, if necessary.
• Places merchandise in bins, on floor, or on shelves, according to identifying information such as style, size, or type of material. Places product overstock in proper location in stockroom.
• Checks shelves and pegs for low or out-of-stocks and re-fills from stockroom. Reports stock damage or spoilage.
• Ensures that bin tags are properly placed on shelves.
• Ensures merchandise is correctly priced.
• Attaches promotional and sale signage to proper merchandise.
• Assists in unpacking and checking in merchandise.
• Assists in setting up or re-organizing product displays.
• Answers basic customer questions while on floor.
• May assist in transporting customer purchases to vehicle.
• May perform related clerical duties, such as preparation of transfer slips, control of pick cards, and maintaining records.
• Participates in periodic, special, and annual inventory counts.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or General Education Degree (GED); or equivalent work experience.
• This is an entry level position where the incumbent will receive on-the-job training.

COMPETENCIES

• Knowledge of company products and company standards
• Ability to communicate effectively, both verbally and in writing

WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed within a retail environment which involves standing and/or walking most of the day.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• May be required to perform specific tasks that involve climbing, lifting, pushing or kneeling

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click herewww.bldrbenefits.com .

B uilders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail] . Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.

Soquel CA Home Center - 2435 41St Ave (95073), 2435 41St Ave, Soquel, California, United States of America