Retail Associate - Healthcare

Health System Services; City of Niagara Falls (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Future-Ready Retirement Plan

Time to Recharge

Job summary

Health System Services in Niagara Falls, NY is seeking a Care Coordinator - Retail to greet customers, demonstrate durable medical equipment, and assist with insurance coverage and orders. You will enter orders into EMR systems, coordinate with physicians and hospitals, and support sales while delivering empathetic, patient-centered service in a fast-paced retail setting.

You\u2019ll be a welcoming face, answer questions, demonstrate equipment, coordinate orders, and help patients navigate

Qualifications

• Prior experience in retail, customer service, healthcare, or durable medical equipment (DME) is a plus.
• High School Diploma or GED required; a two-year college degree is preferred.
• Strong organizational, communication, and empathy skills to support patients and caregivers.

Responsibilities

• Greet customers and help them locate durable medical equipment and supplies.
• Demonstrate equipment, educate patients on use and basic troubleshooting.
• Enter patient information and orders into EMR and ordering platforms with accuracy.
• Verify insurance information, review prescriptions, and understand coverage requirements.
• Coordinate orders and follow up with patients to ensure satisfaction and timely delivery.

Skills

People-First Attitude

Customer Service Mindset

Organization Skills

Communication & Empathy

Attention to Detail

Let\u2019s Figure It Out Mindset

Team Spirit

Sales & Product Knowledge

Healthcare or Customer Service Exp

Technology Skills

Education

High School Diploma or GED

Two-year College Degree Preferred

Tools

EMR Systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Niagara Falls, NY, US

4 days ago Requisition ID: 1654

Salary Range: $18.00 To $24.00 Hourly

Are You E.P.I.C?!

Do you bring Empathy, Passion, Integrity, and Commitment to everything you do? If you love helping people, providing great customer service, building relationships, and staying organized, you may be exactly who we’re looking for!

At Health System Services, we’re passionate about healthcare and the people we serve. As a Care Coordinator - Retail, you’ll play an important role in helping patients find the medical equipment they need to support their health and well-being. You’ll be a welcoming face in our retail location, answering questions, demonstrating equipment, coordinating orders, and helping patients navigate insurance coverage. From assisting customers in person to working behind the scenes, you’ll help create a positive experience for every patient who walks through our doors.

What You’ll Do

• Make a Great First Impression: Welcome customers into our retail location, answer questions, and help them find the durable medical equipment (DME) and supplies that best meet their needs.
• Be a Resource: Demonstrate medical equipment, educate patients on proper use and basic troubleshooting, and help them feel confident using their equipment.
• Find the Right Fit: Measure and fit patients for durable medical equipment to help ensure proper sizing and fit.
• Navigate Insurance: Verify patient insurance information and benefits, review prescriptions, and understand insurance coverage criteria and documentation requirements.
• Keep Things Moving: Answer incoming phone calls, respond to emails, and follow up with patients to ensure their questions and needs are addressed.
• Build Lasting Relationships: Maintain positive relationships with patients by supporting ongoing equipment needs, resupply requests, and repeat services.
• Support Sales: Provide product knowledge and customer service guidance for equipment purchases, including items paid for out of pocket, and process retail sales accurately.
• Stay on Top of the Details: Enter patient information and orders into electronic medical record (EMR) systems and other electronic ordering platforms while maintaining accurate documentation.
• Connect the Dots: Communicate with physicians, hospitals, and other referral sources regarding prescriptions, orders, and medical equipment needs.
• Work as a Team: Collaborate with teammates across departments to support quality patient care, accurate documentation, and appropriate insurance reimbursement.
• Deliver E.P.I.C. Service: Bring empathy, passion, integrity, and commitment to every interaction with patients, customers, healthcare professionals, and teammates.

What You Bring

• A People-First Attitude: You're friendly, approachable, professional, and genuinely enjoy helping others.
• A Customer Service Mindset: You enjoy working with people, answering questions, and creating a positive experience for every customer.
• Organization Skills: You can manage multiple responsibilities, prioritize tasks, and keep track of important details.
• Communication & Empathy: You communicate clearly and professionally and know how to make patients feel welcomed, heard, and supported.
• Attention to Detail: You're comfortable reviewing information, entering data, and ensuring orders and patient records are accurate.
• A "Let's Figure It Out" Mindset: You're resourceful, adaptable, and willing to learn new products, systems, and processes.
• Team Spirit: You enjoy collaborating with others and understand that great patient care takes a team.
• Sales & Product Knowledge: You're comfortable explaining products, answering questions, and helping customers understand their equipment options.
• Healthcare or Customer Service Experience: Previous experience in retail, customer service, healthcare, or durable medical equipment (DME) is a plus.
• Technology Skills: You're comfortable using computers and learning electronic record systems and other digital tools.
• Minimum Education: High School Diploma or GED required. A two-year college degree is preferred.

What You Get - Benefits That Go Beyond the Basics

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well.
• Future-Ready Retirement Plan - 401(k) with a 3% company contribution after one year and 1,000 hours worked.
• Time to Recharge - Generous PTO, vacation, and 9 paid holidays.
• Extra Support When You Need It - Optional Short-Term Disability, company-paid Long-Term Disability, and a free, confidential Employee Assistance Program.
• Education That Pays Off - Exclusive tuition reimbursement program with Niagara University, including savings on master's degree programs.
• Be Part of Something Bigger - Join an organization that values giving back through community programs and making a difference in the lives of others.

Compensation

• $18.00 - $24.00 per hour, depending on experience