Retail Associate- Events

Vinik Sports Group; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Vinik Sports Group is seeking an Event Associate for on-site event retail operations. You will greet fans, assist with purchases, merchandising, and inventory, and support event staff to create a smooth guest experience.

The role requires strong communication, organization, and the ability to work in loud, fast-paced environments. Prior retail or events experience is preferred; training on AtVenu POS will be provided.

Qualifications

• At least six months prior experience working in customer service.
• Experience in retail/events or sales preferred; cash handling skills preferred.
• Outgoing personality and desire to provide world-class plus service to guests.
• Ability to work independently in a fast-paced environment.
• Previous experience using AtVenu (POS) systems is preferred.

Responsibilities

• Greet fans and provide world-class plus service.
• Assist fans with event purchases through AtVenu (POS).
• Assist with setting up and merchandising of stand.
• Assist with replenishing event merchandise for sale during the event.
• Assist with inventory & counts of merchandise and train proper procedures for handling event merchandise.
• Comfortable working in loud fast paced environments, with concert/performance noise, flashing lights and large audiences.
• Assist Event Supervisors with set up, delivery and fulfillment of special requests.
• Effectively communicate safety and security measures throughout the venue.
• May be assigned to work in different functions of retail or event types as needed, including e-commerce, hockey games, the plaza store, warehouse, etc.

Skills

Customer service

Retail experience

Event staff

Cash handling

Guest service

Tools

AtVenu POS

Job description

PLEASE NOTE THAT THIS ROLE IS EXCLUSIVELY FOR EVENT RETAILJob SummaryThe Event Associate is responsible for preparing for upcoming events, executing pre-event tasks, and managing staff coordination on event days. This role involves close collaboration with Road Representatives and providing direct support to the Event Manager. Key responsibilities include overseeing event setup and breakdown, addressing employee requirements, and managing warehouse operations. This role requires strong communication skills, excellent organizational abilities, and effective problem-solving to ensure events run smoothly and align both with client expectations and company goals.Essential Duties and ResponsibilitiesGreet fans and provide world-class plus serviceAssist fans with event purchases through AtVenu (POS)Assist with setting up and merchandising of standAssist with replenishing event merchandise for sale during the eventAssist with inventory & counts of merchandise and train proper procedures for handling event merchandiseComfortable working in loud fast paced environments, with concert/performance noise, flashing lights and large audiences.Assist Event Supervisors with set up, delivery and fulfillment of special requests.Effectively communicate safety and security measures throughout the venue.May be assigned to work in different functions of retail or event types as needed, including e-commerce, hockey games, the plaza store, warehouse, etc.QualificationsAt least six months prior experience working in customer serviceExperience working in retail/events or sales preferred, cash handling skills preferredOutgoing personality and desire to provide world-class plus service to guestsAbility to work independently and responsibly in a fast-paced environmentPrevious experience using AtVenu (POS) systems is preferredWorking ConditionsMust be able to stand on feet for long periods of time, walk long distances and climb stairs.Must be able to communicate clearly and concisely in the English languageAbility to work in areas that can become crowded with equipment and/or peopleAbility to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.Ability to work in loud environmentsAbility to lift and carry up to 50lbsMust be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event timesMust have the ability to work a flexible schedule including long hours, nights, weekends, and holidaysMust be able to work in cold/hot indoor and outdoor temperaturesWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.