Retail Associate: Donor Services & Customer Experience

The Salvation Army USA Central Territory; Holland Charter Township (MI); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory is seeking a friendly Retail Associate for the Holland thrift store. This part-time role covers 25 hours per week, with evenings, weekends, and holidays as scheduled, in Holland, MI.

You will help process donations, assist customers, operate the POS, and keep the store organized. You’ll receive paid training on register and store procedures, ongoing coaching, and opportunities to build retail and customer service skills.

Qualifications

• Provide friendly customer service on the sales floor, donation area, and at store activities.
• Operate the Point-of-Sale system and handle cash following policies.
• Maintain a clean, organized store and assist with donations and stocking.

Responsibilities

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
• Operate the Point-of-Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
• Implement store opening and closing procedures as assigned.
• Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
• Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
• Identify and set aside items for eCommerce sales as assigned.
• Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience. Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
• Complete bank runs and other assigned duties in accordance with Salvation Army policy.
• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignments to other stores if the need arises.
• Other duties as assigned.

Skills

Customer service

Cash handling

Teamwork

Basic math

Education

High school diploma or currently pursuing

Tools

POS system

Job description

The Salvation Army USA Central Territory is seeking a friendly Retail Associate for the Holland thrift store. This part-time role covers 25 hours per week, with evenings, weekends, and holidays as scheduled, in Holland, MI.

You will help process donations, assist customers, operate the POS, and keep the store organized. You’ll receive paid training on register and store procedures, ongoing coaching, and opportunities to build retail and customer service skills.